Remote Outbound Call Center Agent

Mds Communications Corporation; Charlotte (NC); Remote; USD 20,664 - 22,041; Full time

Benefits offered by this job

Health insurance after 2 months

Paid break time

Paid time off

Performance-based bonuses

Job summary

MDS Communications Corporation in North Carolina is seeking Call Center Representatives to assist donors and prospective donors using carefully crafted scripts. You will be assigned to one of several client teams and call for multiple charities during an 8-hour shift, aiming to secure gifts and meet productivity targets.

Training is provided, with a goal of reliable home setup including wired internet and a quiet workspace.

Qualifications

• 1 year or more outbound telemarketing experience or a strong general employment record with long term stability
• Dedicated wired internet connection
• A quiet place to work at home free from interruptions
• Basic computer skills
• A commitment and enthusiasm to the charitable and non-profit causes represented
• A willingness to learn and persist

Responsibilities

• Receive in-depth training.
• Be assigned to one of four MDS Teams that calls on behalf of a set of clients.
• Call for 4-8 different clients over an 8 hour day using predictive dialing.
• Communicate with donors and prospective donors in a positive, engaging manner using a scripted approach.
• Secure financial gifts from donors on behalf of clients.
• Maintain minimum fundraising and productivity metrics.

Skills

Outbound telemarketing

Communication skills

Home internet required

Willingness to learn

Persistence

Job description

Job DetailsLevel: EntryJob Location: North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15.00 - $16.00 HourlyJob Shift: Any

MDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.

For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.

As an MDS Communication Specialist you will:

• Receive in-depth training.
• Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
• Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
• Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
• Secure financial gifts from donors and prospective donors on behalf of our clients.
• Maintain minimum fundraising and productivity metrics.

Successful applicants will bring:

• 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
• Dedicated wired internet connection
• A quiet place to work at home free from normal household interruptions
• Basic computer skills.
• A commitment and enthusiasm to the charitable and non-profit causes we represent.
• A willingness to learn.
• Persistence

Benefits of joining MDS:

• $15-$16per hour for 40 hours shifts (depending on schedule).
• Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
• Paid break time.
• Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
• Paid time off.
• The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.

MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications