Remote Operations & Service Delivery QA Specialist

AuraOne; USA; Vor Ort; USD 34.000 - 55.000; Vollzeit

Zusammenfassung

AuraOne is seeking an Operations & Service Delivery Expert for a remote contractor role focused on evaluating AI outputs across operations workflows. You will review outputs for policy alignment, tone, and escalation paths while documenting the recommended next steps for model training.

The role requires attention to detail, experience with multi-page rubrics, and reliable async availability for at least 10 hours per week, with a US-eligible remote setup.

Qualifikationen

• Direct working experience in operations service delivery on real teams.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Aufgaben

• Review AI outputs against current operations workflows, playbooks, and firm policy.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Kenntnisse

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Operations experience

Jobbeschreibung

AuraOne is seeking an Operations & Service Delivery Expert for a remote contractor role focused on evaluating AI outputs across operations workflows. You will review outputs for policy alignment, tone, and escalation paths while documenting the recommended next steps for model training.

The role requires attention to detail, experience with multi-page rubrics, and reliable async availability for at least 10 hours per week, with a US-eligible remote setup.