Remote Operations Leader: Scale Care Teams

One Call; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote Work

Generous Time Off

Comprehensive Benefits Package

Supportive Services

Job summary

One Call is seeking a Director of Operations to lead multiple teams delivering exceptional customer service. You will oversee staffing, performance, and process improvements while ensuring service levels and client satisfaction.

Applicants should have a strong background in operations management, exceptional communication skills, and the ability to mentor and develop staff within a remote-first environment. The role emphasizes strategic direction and cross-functional collaboration.

Qualifications

• Extensive leadership experience in operations management.
• Proven ability to deliver high customer service levels.
• Strong written and verbal communication skills across teams.
• Ability to manage large teams and drive process improvements.

Responsibilities

• Oversee one or more teams handling inquiries via phone/email.
• Ensure adherence to service levels and policies.
• Schedule coverage and manage staffing decisions.
• Provide coaching and mentoring to supervisors and reps.
• Lead performance appraisals and salary discussions.
• Drive process improvements and operational reporting.

Skills

Leadership

Customer Service

Verbal & Written Communication

Team Management

MS Office

Scheduling Software

Education

High School Diploma

Bachelor's degree preferable

Tools

MS Office

Scheduling Software

Job description

One Call is seeking a Director of Operations to lead multiple teams delivering exceptional customer service. You will oversee staffing, performance, and process improvements while ensuring service levels and client satisfaction.

Applicants should have a strong background in operations management, exceptional communication skills, and the ability to mentor and develop staff within a remote-first environment. The role emphasizes strategic direction and cross-functional collaboration.