Remote Operations Lead | Streamline Programs & Growth

Kobie Marketing; Richmond (VA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Holidays

Benefits package

Job summary

Kobie Marketing, a remote-first loyalty partner, seeks an Operations Manager to optimize intra-Kobie client logistics and drive efficiency across teams. You will collaborate with client services and IT engineering to align program requirements with strategic objectives, while improving processes and scaling operations.

The role emphasizes hands-on program support, KPI monitoring, and cross-functional leadership to deliver client success and organizational growth within a flexible, growth-focused

Qualifications

• Experience improving operational efficiency and program delivery.
• Excellent written and verbal communication.
• Ability to prioritize in a fast-changing environment.
• Strong analytical and problem-solving capabilities.
• Ability to lead cross-functional teams and manage client-facing activities.
• Familiarity with client services and technology integration.

Responsibilities

• Manage daily operational logistics for client teams.
• Evaluate and improve procedures to meet objectives.
• Coordinate with client services and technology teams on requirements.
• Maintain relationships with affiliate clients and Kobie team.
• Coordinate with partners to optimize program delivery.
• Establish processes to ensure project efficiency.
• Identify automation opportunities to improve scalability.
• Address operational challenges to protect customer experience.
• Support creation and execution of client programs.
• Lead discussions and drive results in programming initiatives.
• Monitor KPIs and drive improvements.
• Oversee end-to-end rewards program execution.

Skills

Operations experience

Strong organizational skills

Excellent communication

Problem solving

High curiosity

Strategic thinking

Intra-team leadership

Commitment to mission

Systems experience

Tools

Workflow management tools

MS Office Suite

Enterprise app management

Job description

Kobie Marketing, a remote-first loyalty partner, seeks an Operations Manager to optimize intra-Kobie client logistics and drive efficiency across teams. You will collaborate with client services and IT engineering to align program requirements with strategic objectives, while improving processes and scaling operations.

The role emphasizes hands-on program support, KPI monitoring, and cross-functional leadership to deliver client success and organizational growth within a flexible, growth-focused