Operations Manager

Kobie Marketing; Richmond (VA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Holidays

Benefits package

Job summary

Kobie Marketing, a remote-first loyalty partner, seeks an Operations Manager to optimize intra-Kobie client logistics and drive efficiency across teams. You will collaborate with client services and IT engineering to align program requirements with strategic objectives, while improving processes and scaling operations.

The role emphasizes hands-on program support, KPI monitoring, and cross-functional leadership to deliver client success and organizational growth within a flexible, growth-focused

Qualifications

• Experience improving operational efficiency and program delivery.
• Excellent written and verbal communication.
• Ability to prioritize in a fast-changing environment.
• Strong analytical and problem-solving capabilities.
• Ability to lead cross-functional teams and manage client-facing activities.
• Familiarity with client services and technology integration.

Responsibilities

• Manage daily operational logistics for client teams.
• Evaluate and improve procedures to meet objectives.
• Coordinate with client services and technology teams on requirements.
• Maintain relationships with affiliate clients and Kobie team.
• Coordinate with partners to optimize program delivery.
• Establish processes to ensure project efficiency.
• Identify automation opportunities to improve scalability.
• Address operational challenges to protect customer experience.
• Support creation and execution of client programs.
• Lead discussions and drive results in programming initiatives.
• Monitor KPIs and drive improvements.
• Oversee end-to-end rewards program execution.

Skills

Operations experience

Strong organizational skills

Excellent communication

Problem solving

High curiosity

Strategic thinking

Intra-team leadership

Commitment to mission

Systems experience

Tools

Workflow management tools

MS Office Suite

Enterprise app management

Job description

Join a National Top Workplace

Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We're always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world's most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.

Join Us from Anywhere

While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being

Discover more about our perks and benefits here.

Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.

Travel Requirements

As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role.

About the team and what we'll build together

The Operations Manager is responsible for supporting the improvement of organizational efficiency, specifically programmatic, technical, and client centric operations to accelerate development and ensure long-term success. A qualified and ambitious candidate can combine analytical skills with creativity to add to the organization towards achieving greater operational efficiency and growth. The perfect candidate will have a passion for the Kobie mission and will possess a strong understanding of the business to be able to contribute to the organizational strategic planning process. The position allows a candidate to focus on the logistics of a technical operations team while having regular interactions with the client, the internal client support team, IT Engineering Team, and other professionals as required.

How you will make an impact

• Organizational Management:
  • Manage the daily operational logistics of the intra-Kobie team respective to the client assigned.
  • Regularly evaluate the efficiency of organization procedures according to objectives and apply improvements.
  • Working with client services team and technology team on the implementation and tracking of client's requirements for program success
  • Help maintain effective working relationships with affiliate client organization, and other members of the Kobie Team.
  • Coordinate with external partners and vendors to optimize program delivery and ensure seamless integration of third-party services.
• Operational Excellence:
  • Establish and maintain operational processes and procedures to ensure the efficient delivery of projects/objectives.
  • Identify and implement automation and optimization opportunities to streamline operations and enhance scalability.
  • Proactively address operational challenges and resolve issues to minimize impact on customer experience.
• Programming Support:
  • Support the creation and execution of client programs.
  • Aid with program, client, and intra-team logistics.
  • Support strategic vision and the sustainability of programming.
  • Lead program and support including facilitation, leading discussions, delivering results and success.
  • Build on program initiatives to drive additional impact through program results, growth, and/or creation of additional revenue impacting development.
  • Serve as point of contact and maintain positive and effective relationships with client, internal client team, and others as required.
  • Develop and implement strategic plans for loyalty rewards programs, aligned with business objectives and customer needs.
  • Monitor program performance metrics and KPIs to identify trends, opportunities, and areas for improvement.
  • Oversee the end-to-end execution of rewards programs and deliverables.

What you need to be successful

• Operations experience a plus
• Strong organizational and management skills
• Excellent communication skills – written and verbal.
• Problem solving skills
• High level of curiosity
• Ability to prioritize and manage in a constantly changing environment.
• Ability to think strategically and help create the vision for the client.
• Intra-Team coordination and leadership skills
• Commitment to the mission, Kobie values, and goals of the client
• Systems Experience:
  • Experience Workflow management tools /Project Tracking Software preferred
  • MS Office Suite
  • Enterprise application management experience

Who we are

As a trusted partner, Kobie delivers market‑leading, end‑to‑end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy‑led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty.

A place for all

We celebrate and embrace diversity at Kobie!

Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law.

We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.