Remote Operations Director - Lead Teams & Service

One Call; Columbia (SC); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Remote work

Generous time off

Comprehensive benefits package

Colleague support programs

Job summary

One Call is a remote-first organization seeking a Director of Operations to oversee day-to-day operations and lead multiple customer service teams delivering excellent support to injured workers. You will direct strategy, monitor performance, and ensure a high level of service while maintaining a positive, collaborative environment.

The role requires extensive leadership experience, strong analytics, and the ability to coach supervisors.

Qualifications

• High school diploma or GED required; associate or bachelor's degree preferable.
• Experience leading large teams and managing operations.
• Excellent customer service and communication skills.

Responsibilities

• Oversee teams of associates handling inquiries via phone/email.
• Monitor operations to meet service level standards.
• Schedule coverage and adjust staffing as needed.
• Provide coaching and performance feedback.

Skills

People management

Customer service

Verbal & written comm

MS Office

Problem solving

Analytical skills

Scheduling tools

Team leadership

Education

Bachelor's degree preferred

High school diploma or GED

Tools

MS Office

Job description

One Call is a remote-first organization seeking a Director of Operations to oversee day-to-day operations and lead multiple customer service teams delivering excellent support to injured workers. You will direct strategy, monitor performance, and ensure a high level of service while maintaining a positive, collaborative environment.

The role requires extensive leadership experience, strong analytics, and the ability to coach supervisors.