Remote Operations Center Operator

New Energy Equity; Annapolis (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Retirement benefits

Medical, dental & Vision

Health Savings Account

Flexible Spending Account

Life Insurance & Disability

Tuition Reimbursement

Paid Absences

Job summary

New Energy Equity is seeking a Remote Operations Center Operator to monitor energy assets, analyze alerts, and manage CMMS tasks from a fully remote position with quarterly visits to our offices. The role supports clients and field personnel, ensuring peak performance and timely communication.

You will work with data acquisition systems, perform remote operations, and participate in client meetings and trainings.

Qualifications

• Authorized to work in the U.S.; sponsorship not available
• Excellent written and verbal communication skills
• High attention to detail and reliability
• Proficient with Microsoft Office Suite and Adobe; able to learn new software quickly

Responsibilities

• Monitor and manage energy assets; analyze alerts and performance across monitoring software
• Create and update work orders in CMMS; log entries accurately
• Communicate with clients to obtain task approvals and coordinate with field teams
• Perform remote operations on tracker systems and data transfers between DAS, CMMS, and ESS
• Attend client meetings and quarterly in-person and training sessions

Skills

Independent work

Driver's license

Team player

Communication skills

Attention to detail

Learn new software

Tools

Microsoft Office Suite

Adobe

Job description

The Remote Operations Center Operator position is an entry-level role and a fantastic opportunity to learn about the rapidly growing renewable energy industry while making a significant impact with a great team. In this pivotal position, you'll be essential in the daily monitoring and management of energy assets, ensuring peak performance and seamless communication between our clients and field personnel. This is a fully remote position, offering excellent flexibility, with the expectation of quarterly visits to one of our office locations.

Essential Functions

• Adhere to all safety regulations and company procedures.
• Analyze alerts and system performance across all monitoring and asset management software.
• Comply with portfolio requirements for monitoring and field dispatch.
• Demonstrate proficiency in Salesforce Drive O&M (CMMS) functions.
• Accurately create new work orders and provide timely updates in CMMS.
• Communicate with clients in a professional manner for required work task approvals.
• Coordinate with and assist field teams with onsite troubleshooting.
• Field phone calls and log corresponding entries in CMMS.
• Perform SEL relay remote communication and event retrieval.
• Perform various tracker system remote operations.
• Manage transfer of information between Data Acquisition Systems (DAS), CMMS, and ESS data room.
• Participate in client meetings as required.
• Manage and maintain ESS file structure and workflow functions.
• Attend Quarterly in-person meetings in coordination with respective Manager.
• Attend relevant technical training and participate in continuous improvement initiatives.
• Ability to work flexible schedules including weekend work as required to support business needs or seasonality.
• Additional responsibilities as requested.

Qualifications

• Able to work independently and take direction.
• Valid driver's license and clean driving record.
• Ability to work as part of a team.
• Excellent written/verbal communication skills.
• High attention to detail.
• Proficiency in the Microsoft Office Suite and Adobe and proven ability to learn new software programs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment visas at this time.

The expected annual compensation range for this position is $50,000-60,000 encompassing base pay and potential incentive target opportunity. This range is a good faith estimate based on the position's requirements. Specific compensation offered to the selected candidate may vary depending on factors such as relevant knowledge, skills, training, experience, and market conditions. Additionally, this position may qualify for a comprehensive benefits package, including Retirement Benefits, Medical, Dental & Vision, Health Savings Account, Flexible Spending Account, Life Insurance and Disability, Tuition Reimbursement, Voluntary Benefits, Paid Absences, and more.

About Us

At New Energy Equity, a proud subsidiary of ALLETE, we’re leading the charge in transforming the energy landscape with innovative solar solutions. As a top player in the renewable energy sector, we’ve successfully developed over 600MW of solar projects and closed more than $1.2 billion in clean energy investments. Our projects deliver sustainable electricity to a wide range of clients, including commercial, industrial, municipal, and utility customers.

But there’s more to us than just impressive numbers. We pride ourselves on a dynamic and engaging work environment where teamwork, continuous learning, and environmental stewardship are at the core of what we do. Our inclusive and collaborative culture encourages creativity and innovation, making our office a place where every idea is valued, and growth is a priority. At New Energy Equity, you’ll join a passionate team that not only drives the clean energy future but also enjoys celebrating our successes together. With over 250 projects across the U.S., our supportive atmosphere ensures a balanced work-life dynamic and a fun, fulfilling career path. Join us and be part of a forward-thinking company where your contributions are celebrated, and your professional development is supported as we work towards a brighter, sustainable future.

The statements above outline the essential functions, nature, and level of work expected as of the document’s preparation date. They are not exhaustive lists of all duties and responsibilities. New Energy Equity reserves the right to modify this job description at any time, without notice.

New Energy Equity is an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, contact our HR department at [e-mail].