Client Relations Specialist

New Energy Equity; Annapolis (MD); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Retirement Benefits

Medical, Dental & Vision

Health Savings Account

Flexible Spending Account

Life Insurance and Disability

Tuition Reimbursement

Voluntary Benefits

Paid Absences

Job summary

New Energy Equity, a subsidiary of ALLETE, is seeking a Client Relations Specialist to serve as the frontline ambassador for our high-profile clients. You will manage inquiries, coordinate with O&M operations, and leverage solar monitoring software to deliver timely information and proposals.

You will help maintain data integrity across our systems, learn Drive O&M and AlsoEnergy platforms, and communicate clearly with clients and internal teams.

Qualifications

• Bachelor's degree in related field (preferred).
• ≥2 years in a public-facing role with client interaction; solar experience preferred.
• Strong Salesforce proficiency expected.
• Excellent written and verbal communication; team liaison capabilities.

Responsibilities

• Serve as front-line ambassador and primary contact for high-profile clients.
• Bridge client needs with O&M operations and prepare proposals.
• Learn Drive O&M work order management and AlsoEnergy monitoring software.
• Ensure data integrity across FSM and filesystem.
• Route client requests to appropriate internal teams.
• Generate reports using FSM and respond to inquiries.

Skills

Client relationship management

Salesforce proficiency

Excellent communication

Attention to detail

Multitasking

Excel

Word

Contracts interpretation

Education

Bachelor's degree

Tools

Drive O&M

AlsoEnergy

Salesforce

Job description

Are you a relationship-driven professional with a knack for solving complex problems and a passion for renewable energy? As a Client Relations Specialist, you will serve as the dedicated front-line ambassador and primary point of contact for our most valued, high-profile clients. In this dynamic role, you will bridge the gap between client needs and internal O&M operations, managing inquiries, leveraging state-of-the-art solar monitoring software, preparing proposals, and ensuring top-tier data integrity across our platforms.

ESSENTIAL FUNCTIONS:

• Excellent interpersonal skills and with a focus on building long-term relationship with multiple high-profile clients.
• Be first point of contact for multiple high-profile clients.
• Assist and fill requests from clients whenever able. Route requests to the proper person within ESS when not able to fulfill requests personally.
• Learn and master Drive O&M work order management software. Skill set involves accessing information from work orders, uploading and downloading reports, and generating reports. Drive O&M is built on a Salesforce platform.
• Become proficient and able glean basic information from AlsoEnergy solar monitoring software.
• Research and create proposals for clients.
• Ability to read and interpret contracts and other legal documents with a high degree of accuracy.
• Ability to examine and interpret client questions regarding invoicing and billing.
• Review recently onboarded site information for familiarity and accuracy.
• Ensure integrity of system data across FSM and file system.
• Use FSM to run reports as requested by management.
• Additional Responsibilities as requested.

QUALIFICATIONS:

• Bachelor's degree in related field highly preferred.
• 2 year minimum experience in a publicly facing professional position that includes direct interaction with clients. Solar experience preferred.
• Proficiency or knowledge of Salesforce is strongly preferred.
• Assertive enough to give direction and humble enough to take direction.
• Excellent written/verbal communication skills and ability to professionally interface with host customers, clients and landowners.
• Attention to detail and the ability to manage multiple projects, schedules, and deadlines simultaneously.
• Proficiency in Microsoft Excel, Word, Adobe and Outlook and proven ability to learn new software programs.
• The ability to stay calm and pragmatic while interacting with clients even when they may be acting differently.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment visas at this time.

The expected annual compensation range for this position is $55,000 - $65,000, encompassing base pay and potential incentive target opportunity. This range is a good faith estimate based on the position's requirements. Specific compensation offered to the selected candidate may vary depending on factors such as relevant knowledge, skills, training, experience, and market conditions. Additionally, this position may qualify for a comprehensive benefits package, including Retirement Benefits, Medical, Dental & Vision, Health Savings Account, Flexible Spending Account, Life Insurance and Disability, Tuition Reimbursement, Voluntary Benefits, Paid Absences, and more.

About Us:

At New Energy Equity, a proud subsidiary of ALLETE, we’re leading the charge in transforming the energy landscape with innovative solar solutions . As a top player in the renewable energy sector, we’ve successfully developed over 600MW of solar projects and closed more than $1.2 billion in clean energy investments . Our projects deliver sustainable electricity to a wide range of clients, including commercial, industrial, municipal, and utility customers . But there’s more to us than just impressive numbers. We pride ourselves on a dynamic and engaging work environment where teamwork, continuous learning, and environmental stewardship are at the core of what we do . Our inclusive and collaborative culture encourages creativity and innovation, making our office a place where every idea is valued, and growth is a priority . At New Energy Equity, you’ll join a passionate team that not only drives the clean energy future but also enjoys celebrating our successes together . With over 250 projectsacross the U.S. , our supportive atmosphere ensures a balanced work-life dynamic and a fun, fulfilling career path . Join us and be part of a forward-thinking company where your contributions are celebrated, and your professional development is supported as we work towards a brighter, sustainable future .

The statements above outline the essential functions, nature, and level of work expected as of the document’s preparation date. They are not exhaustive lists of all duties and responsibilities. New Energy Equity reserves the right to modify this job description at any time, without notice.

New Energy Equity is an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, contact our HR department at [e-mail]