Remote Operations Analyst – Custodial Compliance & Automation

WEX Inc.; United States; Remote; USD 56,000 - 61,000; Full time

Job summary

WEX Inc. is seeking an Operations Analyst for Custodial Operations to support daily control execution and regulatory compliance across HSA custodial services.

The role involves monitoring OFAC sanctions, verifying CIP/KYC documentation, coordinating with partners on funding and account setup, and addressing inquiries within SLAs. You will work remotely in the US and contribute to process improvements, SOP updates, and audit readiness.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or related field, or 1 year+ risk ops/controls experience.
• Familiarity with HSAs regulatory frameworks (IRS, CIP/KYC, OFAC).
• Strong numerical and analytical skills with attention to discrepancies.
• Excellent organizational skills and ability to manage multiple deadlines.
• Proficient in Google Workspace and Microsoft Excel.
• Clear written and verbal communication; pass background check.

Responsibilities

• Monitor daily operations and ensure sanctions compliance (OFAC).
• Review CIP/KYC documents and notify partners for missing ID documents.
• Monitor consumer accounts balances and end-of-year funding accuracy.
• Support partner onboarding/terminations with account setup and banking steps.
• Resolve partner inquiries within SLAs and handle HSA tax reporting questions.
• Assist in SOP updates and audit-ready control documentation.
• Identify bottlenecks and propose process improvements.
• Explore AI/automation opportunities to improve processes.

Skills

OFAC compliance

CIP/KYC

Excel

Pivot Tables

Google Workspace

Analytical

Communication

Regulatory knowledge

Queue management

Education

Bachelor’s degree

Job description

WEX Inc. is seeking an Operations Analyst for Custodial Operations to support daily control execution and regulatory compliance across HSA custodial services.

The role involves monitoring OFAC sanctions, verifying CIP/KYC documentation, coordinating with partners on funding and account setup, and addressing inquiries within SLAs. You will work remotely in the US and contribute to process improvements, SOP updates, and audit readiness.