Remote Open Source Community Advocate

WeHireYou; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Metabase is seeking a customer-focused, technically minded Open Source Community Advocate to join our remote-first team. You will engage with users on our discourse forum and social channels, helping them transform questions into executable insights from data.

We value curiosity about data analytics, a passion for helping others, and the ability to work across writing, product, and engineering to improve community resources and experiences.

Qualifications

• Customer-focused, technical Open Source Community Advocate.
• Loves data analytics and enjoys helping others.
• Experience engaging with online communities (Twitter, LinkedIn, Reddit, Slack) to assist users.

Responsibilities

• Answer user questions on our discourse forum and social channels (Twitter, etc.).
• Hear what users are trying to accomplish and relay feedback to product/writing teams.
• Collaborate with the writing team to improve documentation and content for customers.
• Brainstorm content ideas and contribute to community engagement strategies.

Job description

Metabase is seeking a customer-focused, technically minded Open Source Community Advocate to join our remote-first team. You will engage with users on our discourse forum and social channels, helping them transform questions into executable insights from data.

We value curiosity about data analytics, a passion for helping others, and the ability to work across writing, product, and engineering to improve community resources and experiences.