Remote Online Consultant - Customer Support & Solutions

Horizon Financial Services; Washington; On-site; USD 11,383 - 15,400; Full time

Job summary

Horizon Financial Services seeks an Online Consultant to provide virtual assistance and support to clients via online platforms. You will respond to inquiries, offer guidance and resolve issues while staying knowledgeable about the company’s products and services.

The role emphasizes excellent communication, the ability to work independently from any location, and a willingness to adapt to a remote, globally connected environment.

Qualifications

• Previous experience in customer service or sales is preferred.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize tasks effectively.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in using various online platforms such as email, chat or social media.
• Detail-oriented with strong organizational skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Communicate with clients through online channels such as email, chat or social media.
• Provide prompt and professional responses to client inquiries.
• Understand clients' needs and provide suitable solutions or recommendations.
• Maintain a positive and friendly attitude towards clients at all times.
• Resolve issues or complaints in a timely manner to ensure satisfaction.
• Stay up-to-date with the company's products or services to provide accurate information.
• Collaborate with team members to improve the overall customer experience.

Skills

Customer service

Sales

Communication

Multitasking

Problem-solving

Organizational skills

Independent work

Job description

Horizon Financial Services seeks an Online Consultant to provide virtual assistance and support to clients via online platforms. You will respond to inquiries, offer guidance and resolve issues while staying knowledgeable about the company’s products and services.

The role emphasizes excellent communication, the ability to work independently from any location, and a willingness to adapt to a remote, globally connected environment.