Remote Omnichannel Support Specialist

Talentoma; Greenville (SC); À distance; USD 39 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health coverage

Paid leave

401(k)

Maternity leave

Bonus opportunities

Résumé du poste

Talentoma is seeking an Omnichannel Support Representative to handle customer inquiries via chat and email. The role centers on accurate answers, thorough notes, and dependable follow-up, with duties performed remotely from South Carolina.

You will use Zendesk and Salesforce to manage tickets and customer data, escalate complex issues, and maintain context across channels. A 40-hour work week with varying shifts and strong written communication are required.

Qualifications

• High school diploma or equivalent required.
• No experience required; related experience in chat/email channels preferred.
• Ability to learn ticket queues, customer profiles, and CRM systems.
• Clear written communication and careful proofreading before sending messages.

Responsabilités

• Answer customer questions via chat and email across channels.
• Use Zendesk to organize tickets and maintain context across conversations.
• Review customer details and history in Salesforce to resolve inquiries.
• Explain product or service information clearly and accurately.
• Record interactions and next steps for seamless handovers.
• Escalate unresolved issues to the team lead with full context.
• Provide timely status updates and confirm resolution with customers.

Connaissances

Customer support basics

Written communication

Ticket systems

Remote work readiness

Work authorization US

Attention to detail

Time management

Problem escalation

US work authorization

Formation

High school diploma or equivalent

Outils

Zendesk

Salesforce

Description du poste

Talentoma is seeking an Omnichannel Support Representative to handle customer inquiries via chat and email. The role centers on accurate answers, thorough notes, and dependable follow-up, with duties performed remotely from South Carolina.

You will use Zendesk and Salesforce to manage tickets and customer data, escalate complex issues, and maintain context across channels. A 40-hour work week with varying shifts and strong written communication are required.