Remote (Ohio) Customer Care Associate - 2nd Shift

Lensa; Cleveland (OH); Remote; USD 35,000 - 45,000; Full time

Job summary

Lensa is seeking a Remote Customer Care Associate for the 2nd shift to manage customer interactions and provide solutions. The ideal candidate will have at least 2 years of customer service experience, strong communication skills, and a calm demeanor in high-pressure situations. This opportunity is perfect for individuals dedicated to creating inclusive environments and resolving customer issues efficiently.

Qualifications

• 2+ years of experience in customer service/call center environments.
• Comfortable taking live phone calls (inbound and outbound).
• Strong verbal and written communication skills.

Responsibilities

• Initial contact with customers to document reported issues.
• Handle approximately 80+ calls per day during peak season.
• Accurately document user information and triage steps.

Skills

Customer service

Emotional intelligence

Verbal communication

Written communication

Tools

Zendesk

Job description

Remote (Ohio) Customer Care Associate - 2nd Shift

Remote (Ohio) Customer Care Associate - 2nd Shift

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Lensa is a U.S. career site that helps job seekers discover job opportunities. We are not a staffing firm or agency. We promote jobs on behalf of our clients, which include employers, recruitment agencies, and marketing partners.

Job Description

Insight Global is seeking a Customer Care Associate for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life cycle of a student from early learning to higher education. This role will sit remote but needs to be local to Ohio. This will be second shift, working Monday through Friday 11:30-8pm EST. This is a contract opportunity through the end of October.

In this role you will be responsible for the initial contact with customers to understand and document reported issues. You will accurately document users' information, triage steps and resolutions/escalation notes. Most of the calls will be between 3-5 minutes long where your main goal is to get all of the caller's information accurately and let them know what triage steps are next. You will be expected to handle about 80+ calls per day during our clients busy season. We are expecting these people to have a high level of emotional intelligence and be able to remain calm when times are tough and stressful. We need people with a calm demeanor and the ability to resolve solutions quickly and effectively.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills And Requirements

• 2+ years of experience in customer service/call center environments
• Comfortable taking live phone calls (inbound and outbound)
• High emotional intelligence
• Strong verbal and written communication
• Local to OH (ideally in the Parma or Columbus area)
• Comfortable working Monday through Friday 11:30am-8pm EST - Experience working with a ticketing system (ideally Zendesk) null
  
  

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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