Remote Office Manager - Plumbing & Septic (Housecall Pro)

offshorelaunch; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

HMO

PTO

Bonus and career pathways

Job summary

Offshore Launch is seeking a remote office manager for a family‑owned plumbing/septic business in the US. You will answer calls and website leads, manage the Housecall Pro schedule for three crews, collect deposits, and file permits through final inspection.

The owner will shift to installations and sales as you take on the office load. By day 60 you become the administrative backbone of the business, with calls no longer tied to the owner's cell, bookings flowing through Housecall Pro, and

Qualifications

• 2+ years as an office manager, dispatcher or operations coordinator for field service
• Experience answering customer calls as a core part of the job
• Experience running a schedule/dispatch for multiple field crews
• Hands-on with Housecall Pro (preferred) or similar platform
• Experience collecting deposits and following up on invoices
• Clear, confident written and spoken English for US homeowners

Responsibilities

• Call handling and booking: answer calls and website leads, quote septic charge, book into schedule
• Scheduling and dispatch: manage crews, create 2-hour arrival windows, handle reschedules
• Accounts receivable: collect deposits up front and final payment at completion
• Estimates and service agreements: maintain pricing and service agreements
• HR and onboarding: onboard/offboard techs, post ads and screen applicants
• Permits and licensing: file permits through final inspection
• Inbox management: monitor Gmail inbox for leads daily
• Lead source reporting: report leads to marketing agency monthly
• Process documentation: document recurring tasks for consistency

Skills

Office management

Dispatcher

Customer service

Scheduling

Communications

Tools

Housecall Pro

ServiceTitan

FieldPulse

Jobber

Workiz

Job description

About Offshore Launch:

Offshore Launch is a business and growth operations firm helping home service owners scale their operations.

We design, build, and staff business and revenue operations so the shop runs on clear process, technology and data - so owners can work on the business instead of being trapped inside it.

We are a people-centered agency with a passion for leaving every employee and client in a better position than we found them.

Why Join Offshore Launch?

Impact the growth and success of small and medium-sized businesses.

Work in a people-first, remote environment that values career growth.

• Access comprehensive benefits that include HMO, PTO, transparent bonus, raise and career pathways - with an overall emphasis on teamwork, collaboration, and work/life balance.

Contribute to a culture that values partnership, service, and excellence.

Who We Serve

We serve family-owned and owner-operated home service businesses (plumbing, HVAC, and other trades) that run on FieldPulse, Housecall Pro, ServiceTitan, and similar field service platforms. We give them the operational infrastructure and talent to run day-to-day operations, so the owners can focus on the field, sales, and growth.

About the Role

You'll be the remote office manager for an owner-operated plumbing and septic company in the US. Right now the owner runs the office from his cell phone: he takes the calls, dispatches the crews, and chases the paperwork. He needs one person to take all of that off his plate. That means answering every call and website lead, running the Housecall Pro schedule for three crews, collecting payments, and filing permits through final inspection.

By your 60th day, you're the administrative backbone of the business. The phones are off the owner's cell. Every booking, dispatch, invoice, and permit runs through Housecall Pro. The owner is back to installations, estimates, and sales.

What You'll Own

• Call handling and booking: Answer every call on the Housecall Pro line and every website lead in the company Gmail inbox. Quote the minimum charge for septic work, and book plumbing calls straight onto the schedule for the tech to diagnose.
• Scheduling and dispatch: Run the Housecall Pro schedule for the septic pump crew, the septic install crew, and plumbing calls. Book two-hour arrival windows and handle every reschedule, so the owner stops dispatching from his phone.
• Accounts receivable and payments: Collect a 50% deposit up front and the final 50% at completion, or at final inspection sign-off on bigger jobs. Follow up on every open invoice in Housecall Pro.
• Estimates, price book, and service agreements: Keep every estimate's status current. Enter the owner's pricing into the Housecall Pro price book. Set up 6-to-12-month septic filter service agreements so those customers come back on schedule.
• HR and onboarding: Handle onboarding and offboarding paperwork for every tech and set each one up in Housecall Pro. Post job ads and screen applicants before anyone reaches the owner's calendar.
• Permits, COIs, and licensing: File every plumbing and septic permit in the municipal portals, starting with the backlog that needs filing now. Follow each one through to final inspection.
• Inbox management: Check the company Gmail inbox, where every website lead lands, every day.
• Lead source reporting: Tag the lead source on every Housecall Pro job. Each month, send the marketing agency a list of the jobs their Google Local Services, PPC, and Google Business Profile leads produced.
• Process documentation: Turn every recurring task into a simple written process so the office runs the same way every day.

How Success Is Measured

• Calls come to you, not the owner's cell
• Every call and website lead is answered and booked in Housecall Pro
• Every job has the right service type, crew, and lead source before it's dispatched
• The schedule for all three crews matches reality, and the owner no longer dispatches
• A deposit is collected on every job and the final payment is collected at completion or sign-off
• Every open invoice is followed up
• Estimate statuses are current, and septic filter customers are on a service agreement
• Every permit is filed and tracked through final inspection
• The monthly lead source report goes to the marketing agency on time

What You Bring

• Must have: 2+ years as an office manager, dispatcher, customer service rep (CSR), or operations coordinator, ideally for a plumbing, septic, HVAC, or other field service company
• Experience answering customer calls as a core part of your job
• Experience running a schedule or dispatch board for more than one field crew
• Hands-on experience with Housecall Pro (strongly preferred) or a similar platform: ServiceTitan, FieldPulse, Jobber, Workiz
• Experience collecting deposits and following up on open invoices
• Clear, confident written and spoken English for US homeowners on the phone
• A reliable remote setup: stable internet, a quiet workspace, and a backup plan for