Remote OCCC Customer Service Supervisor

Orkin; Atlanta (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading pest management service provider is looking for a manager to oversee a remote customer service team. Key responsibilities include analyzing performance metrics, onboarding staff, and fostering a positive environment. Candidates should possess a High School diploma, 2-4 years of supervisory experience, and excellent communication skills. This position offers a fully remote work environment along with competitive compensation and benefits.

Benefits

Competitive compensation package

Comprehensive benefits including medical, dental, vision, and life insurance

401(k) plan with company match

Paid vacation, holidays, and sick time

Opportunities for career advancement

Qualifications

• 2-4 years of supervisory or management experience in a sales call center environment.
• 2-4 years of experience leading a remote team.
• Ability to pass a background check and drug screen.

Responsibilities

• Analyze team's performance in scheduling inspections for pest services.
• Onboard and train new customer service hires to ensure their success.
• Foster a positive work environment for team members.

Skills

Interpersonal skills

Communication skills

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Employer Industry: Pest Management Services

Why consider this job opportunity:

• Competitive compensation package
• Comprehensive benefits package including medical, dental, vision, and life insurance
• 401(k) plan with company match and employee stock purchase plan
• Paid vacation, holidays, and sick time
• Opportunities for career advancement in a growing and stable industry
• Fully remote work environment with a high-energy and collaborative team

What to Expect (Job Responsibilities)

• Analyze team's performance in scheduling inspections for pest services and retention efforts
• Develop and implement performance improvement plans to address gaps
• Ensure departmental results meet critical performance metrics
• Onboard and train new customer service hires to ensure their success
• Foster a positive and engaged work environment for team members

What is Required (Qualifications)

• High School Diploma or GED
• 2-4 years of supervisory or management experience in a sales call center environment
• 2-4 years of experience leading a remote team
• Ability to pass a background check and drug screen
• Excellent interpersonal and communication skills

How to Stand Out (Preferred Qualifications)

• Proficiency in Microsoft Office
• Demonstrated ability to prioritize tasks and manage time efficiently
• Comfortable working in a high-volume role
• Basic computer skills in various software and web-based applications
• Experience in a fast-paced customer service environment

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.