Remote OCCC Customer Service Supervisor

Clark Pest Control; Atlanta (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading pest management firm is seeking a Customer Service Manager to oversee remote team performance and ensure high-quality service metrics. Responsibilities include analyzing performance data, onboarding new hires, and fostering a positive work atmosphere. Ideal candidates will have supervisory experience and strong interpersonal skills. This position offers a competitive compensation package and comprehensive benefits.

Benefits

Competitive compensation package

Comprehensive benefits

401(k) plan with company match

Paid vacation and holidays

Qualifications

• 2-4 years of supervisory or management experience in a sales call center.
• 2-4 years of experience leading a remote team.
• Ability to pass a background check and drug screening.

Responsibilities

• Analyze team performance metrics related to customer service and retention efforts.
• Develop and implement performance improvement plans to address deficiencies.
• Onboard and train new customer service hires.

Skills

Interpersonal skills

Communication skills

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Employer Industry: Pest Management Services

Why consider this job opportunity:

• Competitive compensation package
• Comprehensive benefits including medical, dental, vision, and life insurance
• 401(k) plan with company match and employee stock purchase plan
• Paid vacation, holidays, and sick time
• Opportunities for career advancement and growth within a reputable company
• Work remotely in a high-energy, collaborative environment

What to Expect (Job Responsibilities):

• Analyze team performance metrics related to customer service and retention efforts
• Develop and implement performance improvement plans to address deficiencies
• Ensure departmental results meet critical performance metrics
• Onboard and train new customer service hires to ensure successful acclimation
• Foster a positive work environment that promotes employee engagement and satisfaction

What is Required (Qualifications):

• High School Diploma or GED
• 2-4 years of supervisory or management experience in a sales call center
• 2-4 years of experience leading a remote team
• Ability to pass a background check and drug screening
• Excellent interpersonal and communication skills

How to Stand Out (Preferred Qualifications):

• Proficiency in Microsoft Office
• Demonstrated ability to prioritize tasks and manage time efficiently
• Comfortable working in a high-volume role
• Basic computer skills in various software and web-based applications

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