Remote OCCC Customer Service Agent_Seasonal

Clark Pest Control; Town of Florida (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading pest control service is seeking a Remote Customer Service Representative in New York. This role involves managing customer relationships, handling calls, and identifying upselling opportunities. Candidates should have a high school diploma and 1-2 years of customer service experience. This position offers flexible scheduling and competitive pay. Join a dynamic team that values career advancement and employee success.

Benefits

Flexible schedules

Comprehensive training program

Remote work with provided equipment

Qualifications

• 1-2 years of customer service experience, preferably in a call center.
• Ability to pass a computer assessment and a background check.
• Verification of internet speed with a minimum of 50 mbps download.

Responsibilities

• Manage customer relationships to ensure best-in-class service.
• Handle high call volumes during the peak season.
• Identify opportunities for cross-selling and upselling.

Skills

Customer service experience

Communication skills

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

Salary of $16.73 per hour plus a 3% sales commission. Opportunity for career advancement and potential for regular, full-time employment. Remote work from your home office with provided equipment. Comprehensive four-week training program to ensure success in the role. Flexible schedules available, including nights, weekends, and holidays. Engaging work environment with gamification methods to enhance performance.

Responsibilities

• Manage customer relationships to ensure best-in-class service
• Handle high call volumes during the field's peak season
• Identify opportunities for cross-selling and upselling to retain customers
• Assist customers by providing effective remedies to enhance their experience
• Utilize gamification tools to measure performance and engagement

Qualifications

• High School Diploma or GED
• 1-2 years of customer service experience, preferably in a call center
• Ability to pass a computer assessment and a background check
• Verification of internet speed with a minimum of 50 mbps download and 20 mbps upload
• Excellent interpersonal and communication skills

Preferred Qualifications

• Strong computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Ability to work comfortably in a high-volume role
• Exceptional customer service soft skills, particularly empathy
• Ability to prioritize tasks and manage time efficiently

#PestControl #CustomerService #RemoteWork #CareerOpportunity #FlexibleSchedules

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