Remote OCCC Customer Service Agent_Seasonal

Orkin; Town of Florida (NY); Remote; USD 16,000 - 25,000; Full time

Job summary

A leading pest management company in New York is looking for a customer service representative. You will manage customer relationships, support operations during peak seasons, and help identify sales opportunities. Ideal candidates have a high school diploma and 1-2 years of customer service experience. The position offers remote work flexibility, a competitive salary, and a comprehensive training program.

Benefits

Salary of $16.73 per hour plus 3% sales commission

Comprehensive training program

Flexible scheduling

Qualifications

• 1-2 years of customer service experience, preferably in a call center.
• Ability to pass a computer assessment and background check.
• Verification of internet speed with minimum requirements.

Responsibilities

• Manage customer relationships to ensure best-in-class service.
• Support peak season operations starting around February.
• Identify opportunities for cross-selling and up-selling.

Skills

Strong computer skills

Excellent interpersonal skills

Time management

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Employer Industry: Pest Management Services

Why consider this job opportunity:

• Salary of $16.73 per hour plus 3% sales commission
• Opportunity for career advancement and growth within the organization
• Work remotely from your home office with provided equipment
• Comprehensive four-week training program to equip you for success
• Flexible scheduling, including nights, weekends, and holidays
• Engaging work environment that values teamwork and innovation

What to Expect (Job Responsibilities):

• Manage customer relationships to ensure best-in-class service
• Support peak season operations starting around February, handling heavy call volumes
• Identify opportunities for cross-selling and up-selling to retain business
• Assist customers by providing effective solutions and remedies
• Utilize gamification tools to measure performance and enhance engagement

What is Required (Qualifications):

• High School Diploma or GED
• 1-2 years of customer service experience, preferably in a call center
• Completion of a Culture Index assessment
• Ability to pass a computer assessment and background check
• Verification of internet speed with minimum requirements

How to Stand Out (Preferred Qualifications):

• Strong computer skills in various software and web-based applications
• Proficiency in Microsoft Office
• Excellent interpersonal and communication skills
• Ability to thrive in a high-volume work environment
• Effective time management and task prioritization skills