Remote OCCC Customer Service Agent_Seasonal

Clark Pest Control; North Carolina; Remote; USD 30,000 - 40,000; Full time

Job summary

A well-known pest control service company in North Carolina is looking for a customer service representative. This role involves managing inbound and outbound calls, ensuring customer satisfaction, and identifying upselling opportunities. Ideal candidates will have a high school diploma, prior customer service experience, and strong communication skills. The position offers remote work opportunities and requires proficiency in Microsoft Office.

Qualifications

• 1-2 years of customer service experience, preferably in a call center.
• Verification of internet speed and ability to pass a computer assessment.
• Completion of a Culture Index assessment.

Responsibilities

• Handle inbound and outbound calls to assist and retain customers.
• Manage customer relationships to ensure top-tier service.
• Identify opportunities for upselling and cross-selling services.

Skills

Customer service experience

Communication skills

Time management

Proficiency in Microsoft Office

Education

High School Diploma or GED

Job description

Overview

Employer Industry: Pest Control Services

What to Expect

• Handle inbound and outbound calls to assist and retain customers
• Manage customer relationships to ensure top-tier service
• Identify opportunities for upselling and cross-selling services
• Support the field's peak season with expected high call volumes
• Utilize gamification tools to track performance and engagement

What is Required

• High School Diploma or GED
• 1-2 years of customer service experience, preferably in a call center
• Completion of a Culture Index assessment
• Verification of internet speed and ability to pass a computer assessment
• Strong computer skills and proficiency in Microsoft Office

How to Stand Out (Preferred Qualifications)

• Experience in a high-volume customer service role
• Excellent interpersonal and communication skills
• Ability to work effectively in a fast-paced environment
• Strong empathy and customer service soft skills
• Efficient time management and task prioritization abilities

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