Remote OCCC Customer Service Agent_Seasonal

HomeTeam Pest Defense; North Carolina; Remote; USD 10,000 - 60,000; Part time

Job summary

A leading pest control service provider is seeking a Remote Customer Service Agent to manage customer relationships and ensure excellent service. Responsibilities include assisting customer inquiries, cross-selling services, and handling peak season call volumes. Candidates should have a High School Diploma, 1-2 years of relevant experience, and strong interpersonal skills. This position offers a salary of up to $16.73 per hour with flexible scheduling options.

Benefits

Salary up to $16.73 per hour

3% sales commission

Comprehensive four-week training

Flexible scheduling options

Qualifications

• 1-2 years of customer service experience, preferably in a call center.
• Completion of a Culture Index assessment is required.
• Verification of internet speed and ability to pass a computer assessment.

Responsibilities

• Manage customer relationships to ensure best-in-class service.
• Assist customers with inquiries and offer solutions to retain business.
• Handle high call volumes during peak seasons.

Skills

Customer service experience

Interpersonal skills

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Employer Industry: Pest Control Services

Why consider this job opportunity:

• Salary up to $16.73 per hour plus 3% sales commission
• Opportunity for career advancement and potential transition to full-time employment
• Flexible scheduling options, including nights, weekends, and holidays
• Comprehensive four-week training program to equip you for success
• Work remotely with provided equipment and tools
• Engaging work environment that encourages teamwork and collaboration

What to Expect (Job Responsibilities):

• Manage customer relationships to ensure best-in-class service
• Assist customers with inquiries and offer solutions to retain business
• Identify opportunities for cross-selling and upselling services
• Handle high call volumes during peak seasons, starting around February
• Utilize gamification tools to measure performance and enhance engagement

What is Required (Qualifications):

• High School Diploma or GED
• 1-2 years of customer service experience, preferably in a call center
• Completion of a Culture Index assessment
• Verification of internet speed and ability to pass a computer assessment
• Excellent interpersonal and communication skills

How to Stand Out (Preferred Qualifications):

• Proficiency in Microsoft Office and various software applications
• Experience in high-volume customer service roles
• Strong time management and task prioritization skills
• Empathy and soft skills for effective customer interactions

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.