Remote OCCC Customer Service Agent_Seasonal

Northwest Exterminating; North Carolina; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading pest control services company in North Carolina is seeking a remote customer service representative. You will manage customer relationships, support during peak call volume periods, and identify sales opportunities. Preferred qualifications include strong computer skills and previous customer service experience. This role offers flexible scheduling options and a comprehensive training program.

Benefits

Salary up to $16.73 per hour plus commission

Flexible schedules including nights and weekends

Comprehensive training program

Opportunities for career advancement

Qualifications

• 1-2 years of customer service experience, preferably in a call center.
• Ability to pass a computer assessment.
• Verification of internet speed required.

Responsibilities

• Manage customer relationships to ensure best-in-class service.
• Support the field's peak season with high call volume.
• Identify opportunities for cross-selling and up-selling services.

Skills

Customer relationship management

Interpersonal skills

Time management

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Various software/web applications

Job description

Employer Industry: Pest Control Services

Why consider this job opportunity:

• Salary up to $16.73 per hour plus 3% sales commission
• Variety of flexible schedules, including nights, weekends, and holidays
• Comprehensive four-week training program to equip you for success
• Opportunities for career advancement and potential regular full-time employment
• Work remotely from home with provided equipment
• Engaging work environment with gamification methods to enhance performance

What to Expect (Job Responsibilities):

• Manage customer relationships to ensure best-in-class service
• Support the field's peak season with high call volume
• Identify opportunities for cross-selling and up-selling services
• Assist customers in retaining business by providing effective solutions
• Utilize gamification tools to measure performance and engagement

What is Required (Qualifications):

• High School Diploma or GED
• 1-2 years of customer service experience, preferably in a call center
• Completion of a Culture Index assessment
• Verification of internet speed
• Ability to pass a computer assessment

How to Stand Out (Preferred Qualifications):

• Strong computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Excellent interpersonal and communication skills
• Comfortable working in a high-volume role
• Ability to prioritize tasks and manage time efficiently

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