Remote OCCC Customer Service Agent_Retention

HomeTeam Pest Defense; Town of Texas (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

A pest control company is seeking a Remote Customer Service Representative. The role involves resolving customer issues and retaining customers through strong negotiation skills. Candidates should have a high school diploma and 1-2 years of customer service experience. Opportunities for training and career advancement are included. Competitive salary of up to $20 per hour plus a 3% sales commission, with a supportive team culture.

Benefits

Access to 401(k) plan with company match

Employee stock purchase plan

Comprehensive training program

Qualifications

• 1-2 years of customer service experience.
• Verification of internet speed required.
• Comfortable with basic computer applications.

Responsibilities

• Address and resolve customer issues with empathy.
• Utilize negotiation skills to retain customers.
• Maintain detailed records of customer interactions.

Skills

Customer service skills

Strong negotiation skills

Excellent interpersonal skills

Education

High School Diploma or GED

Tools

CRM systems

Job description

Overview

• Salary up to $20 per hour plus a 3% sales commission
• Opportunities for career advancement and growth within the organization
• Work remotely from the comfort of your home
• Comprehensive four-week training program to ensure success in the role
• Collaborative and energetic work environment with a strong team culture
• Access to a 401(k) plan with company match and employee stock purchase plan

Responsibilities

• Address and resolve customer issues with empathy and professionalism
• Utilize strong negotiation and customer service skills to retain customers
• Offer alternative solutions and customized programs to meet customer needs
• Maintain detailed records of customer interactions and retention efforts
• Collaborate with internal teams to ensure seamless service delivery

Qualifications

• High School Diploma or GED
• 1-2 years of customer service experience within or outside a call center
• Completion of a Culture Index assessment
• Verification of internet speed and ability to pass a computer assessment
• Excellent interpersonal and communication skills

Preferred Qualifications

• Proficiency in CRM systems and basic computer applications
• Strong computer skills in various software and web-based applications
• Comfortable working in a high-volume role
• Ability to multi-task, set priorities, and manage time efficiently
• Empathy and patience when dealing with customer concerns

#PestControl #CustomerService #RemoteWork #CareerOpportunity #TrainingProvided

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