Remote OCCC Customer Service Agent_Retention

Rollins; Town of Texas (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading pest control service provider is seeking a remote customer service representative to address customer needs and ensure satisfaction. This position offers up to $20 per hour plus commission, alongside opportunities for career advancement and a comprehensive training program. The ideal candidate should have 1-2 years of customer service experience and strong communication skills.

Benefits

401(k) plan with company match

Employee stock purchase plan

Comprehensive training program

Qualifications

• 1-2 years of customer service experience within or outside a call center.
• Verification of internet speed and ability to pass a computer assessment.
• Ability to work in a private/semiprivate home office free of distractions.

Responsibilities

• Address and resolve customer issues with empathy and professionalism.
• Utilize strong negotiation and customer service skills to retain customers.
• Maintain detailed records of customer interactions and retention efforts.

Skills

Customer service skills

Negotiation skills

Multitasking abilities

Interpersonal skills

Computer skills

Education

High School Diploma or GED

Tools

CRM systems

Basic computer applications

Job description

Employer Industry: Pest Control Services

Why consider this job opportunity

• Salary up to $20 per hour plus 3% sales commission
• Opportunity for career advancement and growth within the organization
• Work remotely from your home office with all necessary equipment provided
• Comprehensive four-week training program to equip you with essential skills
• Engaging and collaborative work environment with gamification methods to enhance performance
• 401(k) plan with company match and employee stock purchase plan

What to Expect

• Address and resolve customer issues with empathy and professionalism
• Utilize strong negotiation and customer service skills to retain customers
• Offer alternative solutions and customized programs to meet customer needs
• Maintain detailed records of customer interactions and retention efforts
• Collaborate with internal teams to ensure seamless service delivery

What is Required

• High School Diploma or GED
• 1-2 years of customer service experience within or outside a call center
• Completion of a Culture Index assessment
• Verification of internet speed and ability to pass a computer assessment
• Ability to work in a private/semiprivate home office free of distractions

How to Stand Out

• Proficiency in CRM systems and basic computer applications
• Strong computer skills in various software and web-based applications
• Comfortable working in a high-volume role with excellent multitasking abilities
• Excellent interpersonal and communication skills

#PestControl #CustomerService #RemoteWork #CareerOpportunity #TrainingProvided

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