Remote OCCC Customer Service Agent_Collections

Orkin; Town of Texas (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading pest control company is seeking a Collections Specialist to manage customer accounts. You will contact customers about past-due payments and resolve billing issues. The role offers competitive pay of $18 per hour, plus a commission, and includes opportunities for remote work and flexible scheduling. Candidates should have a high school diploma and experience in customer service or collections.

Benefits

Competitive pay

Four-week training program

Flexible scheduling

Remote work equipment provided

Qualifications

• 1–3 years of experience in collections, customer service, or accounts receivable.
• Ability to pass a computer assessment.

Responsibilities

• Contact residential customers regarding past-due accounts via phone and email.
• Investigate and resolve billing discrepancies.
• Process payments and update customer accounts.

Skills

Excellent interpersonal skills

Negotiation skills

Basic computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Customer account systems (e.g., ServSuite)

Job description

Overview

Employer Industry: Pest Control Services

Why consider this job opportunity:

• Competitive pay of $18 per hour plus 3% sales commission
• Comprehensive four-week training program to develop your skills and knowledge
• Opportunity for flexible scheduling, including nights, weekends, and holidays
• Work remotely from your home office with provided equipment
• Collaborative and high-energy work environment with strong management
• Chance to make a positive impact through volunteer opportunities

What to Expect (Job Responsibilities)

• Contact residential customers regarding past-due accounts via phone and email
• Investigate and resolve billing discrepancies in coordination with service and sales teams
• Process payments and update customer accounts in the employer's billing system
• Maintain accurate records of collection efforts and customer communications
• Ensure compliance with company policies and applicable collection regulations

What is Required (Qualifications)

• High School Diploma or GED
• 1–3 years of experience in collections, customer service, or accounts receivable
• Ability to pass a computer assessment
• Excellent interpersonal and negotiation skills
• Basic computer skills in various software and web-based applications

How to Stand Out (Preferred Qualifications)

• Proficient in Microsoft Office and customer account systems (experience with ServSuite or similar platforms is a plus)
• Comfortable working in a high-volume role
• Ability to work independently and manage multiple priorities

#PestControl #CustomerService #RemoteWork #CareerOpportunity #TrainingProvided

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