Remote OCCC Bilingual Spanish Customer Service Agent

Northwest Exterminating; Town of Florida (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading pest control company in New York is seeking a customer service representative to engage with clients and provide tailored solutions. The role offers a salary of $17.73 per hour, with commissions available, and a comprehensive benefits package. Ideal candidates will have sales experience and be bilingual in English and Spanish. Flexible scheduling and remote work options are included.

Benefits

Comprehensive benefits package

Flexible scheduling options

Engaging training program

Qualifications

• 1-2 years of commissioned sales and customer service experience, preferably in a call center environment.
• Must have strong communication skills in both English and Spanish.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Identify customers' needs and provide tailored solutions.
• Manage customer relationships to ensure service quality.
• Support operations during peak seasons.

Skills

Bilingual in English and Spanish

Strong written and verbal communication skills

Strong computer skills

Ability to manage customer relationships

Flexibility in scheduling

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

• Salary of $17.73/hour minimum plus potential for commissions
• Comprehensive benefits package including medical, dental, vision, PTO, 401(k) plan with company match, and employee stock purchase plan
• Opportunity for career advancement and growth within a financially stable and growing industry
• Work remotely from your home office with flexible scheduling options
• Engaging training program that equips you with the skills needed for success
• Collaborative and supportive work environment with a focus on teamwork and innovation

What to Expect (Job Responsibilities)

• Identify customers’ needs, clarify information, research issues, and provide tailored solutions
• Manage customer relationships to ensure best-in-class service
• Support peak season operations, which may involve handling heavy call volumes
• Identify opportunities for cross-selling and up-selling to retain business
• Utilize gamification tools to measure performance and enhance engagement

What is Required (Qualifications)

• High School Diploma or GED
• 1-2 years of commissioned sales and customer service experience, preferably in a call center environment
• Bilingual in English and Spanish, with strong written and verbal communication skills
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Strong computer skills, including proficiency in Microsoft Office

How to Stand Out (Preferred Qualifications)

• Experience in direct sales or phone sales
• Familiarity with gamification methods for performance measurement
• Previous experience in the pest management industry

#PestControl #CustomerService #RemoteWork #CareerOpportunity #BilingualJobs

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