Remote OCCC Bilingual Spanish Customer Service Agent

Rollins; Town of Florida (NY); Remote; Full time

Job summary

A leading pest management company is seeking a customer service representative with remote work opportunities. The ideal candidate has experience in sales and customer service, is bilingual in English and Spanish, and possesses strong computer skills. This role offers a minimum salary of $17.73/hour with possibilities for commissions and career advancement.

Benefits

Salary of $17.73/hour plus commissions

Comprehensive training program

Variety of schedules available

Qualifications

• 1-2 years of commissioned sales and customer service experience, preferably in a call center environment.
• Ability to pass a background check and drug screen.
• Excellent interpersonal and communication skills.

Responsibilities

• Identify customers’ needs and provide customized solutions.
• Manage customer relationships to ensure best-in-class service.
• Support peak season operations with heavy call volume.

Skills

Customer relationship management

Bilingual in English and Spanish

Strong computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

Employer Industry: Pest Management Services

Why consider this job opportunity:

• Salary of $17.73/hour minimum plus potential for commissions
• Opportunity for career advancement and growth within a financially stable and growing industry
• Work remotely from your home office with provided equipment
• Comprehensive training program to equip you for success
• Variety of schedules available, including nights, weekends, and holidays
• Engaging work environment with gamification tools to enhance performance

Responsibilities

• Identify customers’ needs, clarify information, and provide customized solutions
• Manage customer relationships to ensure best-in-class service
• Support peak season operations with heavy call volume
• Identify opportunities for cross-selling and up-selling
• Assist customers with remedies to retain their business

Qualifications

• High School Diploma or GED
• 1-2 years of commissioned sales and customer service experience, preferably in a call center environment
• Bilingual in English and Spanish, with proficiency in written and oral communication
• Ability to pass a background check and drug screen
• Strong computer skills, including proficiency in Microsoft Office

Preferred Qualifications

• Experience in direct sales or phone sales
• Familiarity with various software and web-based applications
• Excellent interpersonal and communication skills
• Comfortable working in a high-volume role
• Ability to prioritize tasks and manage time efficiently

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