Remote Non-Clinical Support Manager

Konsus, Inc. (Superside); United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Virtual Non-Clinical Support Manager to oversee a telephonic support team. The role involves coaching team members, meeting KPIs, and ensuring compliance with operational standards. The ideal candidate will possess a bachelor's degree, telephonic management experience, and a strong understanding of the pharmaceutical industry.

Qualifications

• Previous experience as a team lead, supervisor, or manager in a telephonic environment.
• Experience in telephonic patient education, including rare disease support.
• Understanding of the pharmaceutical industry related to telephonic support needs.

Responsibilities

• Oversee performance and productivity of the Non-Clinical Case Manager team.
• Coach and mentor team members while managing communications and workload.
• Perform quality monitoring and ensure compliance with best practices.

Skills

Team Leadership

Coaching

Motivational Interviewing

Objection Handling

Education

Bachelor's degree

Job description

A company is looking for a Virtual Non-Clinical Support Manager (Remote).

Key Responsibilities

• Oversee the performance and productivity of the Non-Clinical Case Manager team to meet KPIs and metrics
• Coach, mentor, and motivate team members while managing day-to-day communications and workload
• Perform quality monitoring and provide feedback to ensure compliance with best practices and operational standards

Required Qualifications

• Bachelor's degree
• Previous experience as a team lead, supervisor, or manager in a telephonic environment
• Experience in telephonic patient education, including rare disease support and HUB services
• Familiarity with motivational interviewing techniques and objection handling
• Understanding of the pharmaceutical industry related to telephonic support needs