Remote New Patient Scheduler

BJC HealthCare; St. Louis (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

A major healthcare provider in St. Louis is seeking a professional to manage patient referrals and provide excellent customer service. You'll handle scheduling and verify insurance information, ensuring a supportive environment focused on patient satisfaction. Ideal candidates have a high school diploma and experience in healthcare or customer service. This role offers a balanced work-life schedule with no weekends or holidays.

Benefits

Comprehensive medical, dental, and vision insurance

Annual 4% retirement contribution

Tuition assistance

No weekends or holidays

Qualifications

• Recent healthcare or customer service experience.
• Ability to type a minimum speed of 35 words per minute with 90% accuracy.
• Must live within 1 hour of St. Louis, Missouri.

Responsibilities

• Manage a high volume of referral orders in the electronic health record.
• Handle incoming calls from patients needing to schedule visits.
• Verify and update insurance information accurately.
• Provide excellent customer service professionally.

Skills

Customer service

Communication skills

Typing (35 wpm)

Education

High School Diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Benefit-eligible position with comprehensive medical, dental, and vision insurance available from the first day of the month after hire date
• Annual 4% BJC Automatic Retirement Contribution and a 401(k) plan with employer match
• Tuition assistance available from the first day of employment
• No weekends or holidays, providing a balanced work-life schedule
• Opportunity to work in a supportive environment focused on patient satisfaction and quality care
• Positions available offer a chance to contribute to improving the health and well-being of the community

What to Expect (Job Responsibilities):

• Manage a high volume of referral orders in the electronic health record and make outbound calls to schedule new patient appointments
• Handle incoming calls from various channels for patients needing to schedule visits with a primary care provider
• Verify and update insurance information, checking eligibility and documenting demographics accurately
• Provide excellent customer service, communicating professionally with patients, providers, and staff
• Navigate the electronic health record to capture and document necessary clinical and financial information while maintaining patient privacy

What is Required (Qualifications):

• High School Diploma or GED
• Recent healthcare or customer service experience
• Ability to type a minimum speed of 35 words per minute with 90% accuracy
• Must live within 1 hour of St. Louis, Missouri
• No supervisory experience required

How to Stand Out (Preferred Qualifications):

• 2-5 years of experience in a similar role or healthcare setting

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