Remote MSC Team Lead - Member Experience & Ops

Socket.dev; Wauwatosa (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Caregiver leave

Parental leave

Volunteer time

Paid holidays

401k match

Bonus program

Medical/Dental/Vision

Domestic partner eligibility

Transit benefits

Employee Assistance Program

Job summary

UW Credit Union in Wisconsin seeks an MSC Assistant Manager to support the MSC Manager in developing a high‑performing team that delivers world‑class member service across all channels. You will coach staff, manage operations, and help expand member relationships while driving engagement and service quality.

This role focuses on leadership development, process improvements, and collaboration with HR and internal partners to ensure seamless on‑call coverage, knowledge sharing, and adherence to

Qualifications

• Associates degree in business administration, finance, marketing or related field required or equivalent work experience.

Responsibilities

• Lead a team of MSC Specialists delivering member service.

Skills

Leadership

World-class service

Complex operations

Interpersonal communication

Web browsers knowledge

Problem solving

Technology and automation

Education

Associates degree in business administration, finance, marketing or related field

2-3 years financial services experience

2-3 years contact center experience

Tools

None

Job description

UW Credit Union in Wisconsin seeks an MSC Assistant Manager to support the MSC Manager in developing a high‑performing team that delivers world‑class member service across all channels. You will coach staff, manage operations, and help expand member relationships while driving engagement and service quality.

This role focuses on leadership development, process improvements, and collaboration with HR and internal partners to ensure seamless on‑call coverage, knowledge sharing, and adherence to