Remote Mortgage Loan Officer (Ohio)

ZHL Zillow Home Loans, LLC; Ohio; Hybride; USD 32 666 000 - 68 197 000; Plein temps

Résumé du poste

Zillow Home Loans, LLC is seeking a remote Mortgage Loan Officer for Ohio, focusing on purchase loans introduced through Zillow’s ecosystem. You will guide borrowers from first contact through funding while delivering a best-in-class experience.

You may operate in a high-volume, digitally driven environment or a relationship-based model. The role requires licensing, ongoing education, and strong client service in a structured, metrics-driven setting.

Qualifications

• 3+ years of mortgage origination experience with emphasis on purchase loans.
• Active NMLS license (state) or banking license; CORE pre-licensing completed.
• Physically located in and working remotely from Ohio.
• Strong client service orientation with consultative sales and KPI-driven performance.

Responsabilités

• Originate and manage purchase mortgage loans from application through closing.
• Convert opportunities into funded loans through proactive follow-up and borrower consultation.
• Build strong relationships with customers and Zillow Preferred Agents and local partners.
• Manage an active pipeline while meeting service levels, productivity metrics, and funding expectations.
• Leverage Zillow’s CRM, LOS, and data-driven tools to manage pipeline health and engagement.
• Partner with processing, underwriting, and closing teams to move loans efficiently.
• Deliver a high-quality customer experience through phone, email, and text.
• Stay current on market trends, lending programs, and regulatory requirements.

Connaissances

Mortgage origination

Purchase transactions

NMLS license

Client relationships

Formation

CORE Pre-Licensing Education

Bachelor’s degree preferred

Outils

CRM systems

LOS systems

MS Office (Outlook, Excel)

Description du poste

About the team

At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of Zillow Group’s FinTech division, you’ll help reshape how consumers buy, sell, and finance homes while working in a collaborative, high-energy environment. We’re a team of innovators, problem solvers, and creative individuals pushing the boundaries of the mortgage industry. Mortgage Loan Officers at Zillow Home Loans, drive their success through one of two specialized lending teams. One team leverages a high volume, lead driven, phone-based environment for Loan Officers who excel at high-frequency conversion and scaling customer relationships quickly. The other team focuses on a consultative, market-based model for those who thrive on building long-term strategic partnerships with Zillow Preferred Agents. Both teams are core to our purchase-focused mission and are equally backed by Zillow’s industry-leading technology, brand, centralized operations, and leadership support. Whether you find your edge in data-driven, lead-responsive execution or in nurturing a local professional network, both paths offer a high-impact career within the Zillow ecosystem.

About the role

This is an opportunity to grow your career as a purchase-focused Mortgage Loan Officer originating home loans for customers introduced through Zillow’s ecosystem. You’ll guide borrowers from first contact through funding while delivering a best-in-class customer experience. Based on your background and strengths, you may operate in either a high-volume, digitally driven environment or a relationship-based, market-focused model. Success in this role comes from responsiveness, execution, and performance in a structured, metrics-driven organization—supported by Zillow’s brand, platform, and operational scale. This role is “remote” with restrictions. Your designated remote location is defined as your principal place of residence, which must be physically located within the state listed above Ohio. You may also elect to spend some time working at a company office. Please note that your employment is contingent upon remaining in this location; any future requests to relocate to another state are subject to Company review and approval and may be denied based upon business need. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $11.40 - $23.80 hourly. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. You Will Get To: Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements. Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation. Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners. Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations. Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement. Partner with centralized processing, underwriting, and closing teams to move loans efficiently. Deliver a consistent, high-quality customer experience through phone, email, and text communication. Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions. Maintain active licensing, complete required education, and participate in ongoing professional development.

You Will Get To:

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
• Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
• Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners.
• Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
• Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
• Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
• Deliver a consistent, high-quality customer experience through phone, email, and text communication.
• Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
• Maintain active licensing, complete required education, and participate in ongoing professional development.

Who you are

3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license. Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content. Physically located in and working remotely from Ohio. Proven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model. Strong client service orientation with consultative sales skills and deep understanding of the mortgage process. Comfortable working in a structured, performance-driven environment with clearly defined KPIs. Excellent verbal communication skills and ability to build trust quickly. Strong time management, organization, and pipeline management skills. Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel). Associate’s or Bachelor’s degree preferred. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds and encourage you to apply if you bring transferable skills or related experience.

Here at Zillow

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise.

How we work

Zillow was named one of Fortune 100 Best Companies to Work For 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants:

• Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.
• Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation.
• Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Create job alert email notifications. Log into your existing Workday profile, or create a profile to get started. It’s the easiest way to stay in the loop–no application needed. At Zillow, flexibility isn’t a perk— it’s how we work. Cloud HQ is our distributed work model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward— together.