Remote Mortgage Customer Service Representative

MCI; Iowa City (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading BPO company in Iowa City is seeking a Customer Service Representative. Responsibilities include handling inbound calls, resolving customer issues, and maintaining CRM records. Candidates must be at least 18 years old and possess a High School Diploma. This role offers opportunities for career growth, comprehensive health benefits, and paid training. Join us in a fun and engaging work environment.

Benefits

Paid Time Off

Health benefits after 90 days

Paid training

Cash bonuses and prizes

Qualifications

• Must be at least 18 years of age.
• Typing speed of 30-45 words per minute is required.
• Ability to handle multiple screens while interacting with customers.

Responsibilities

• Handle inbound customer calls professionally and courteously.
• Listen to customer needs and resolve issues effectively.
• Maintain accurate customer CRM records.

Skills

Excellent organizational skills

Written and oral communication skills

Ability to multi-task

Education

High School Diploma or Equivalent

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Paid Time Off and paid holidays to take necessary time off
• Participate in contests with cash bonuses and prizes, including electronics and vacations
• Comprehensive health benefits available after 90 days for full-time employees
• Casual dress code and a fun, engaging work environment
• Paid training to develop new skills while earning a paycheck

What to Expect (Job Responsibilities)

• Handle inbound customer calls professionally and courteously
• Listen to customer needs and resolve issues effectively
• Escalate unresolved issues to appropriate staff or management
• Maintain accurate customer CRM records and document call resolutions
• Follow all client processes and comply with confidential information requirements

What is Required (Qualifications)

• Must be 18 years of age
• High School Diploma or Equivalent
• Ability to multi-task using multiple screens while speaking with customers
• Typing speed of 30-45 words per minute
• Excellent organizational, written, and oral communication skills

How to Stand Out (Preferred Qualifications)

• Relevant experience in banking or financial services
• Experience with data entry and strong professional writing skills

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #PaidTraining

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."