Remote Mortgage Call Center Representative 12-9 EST (Temp-to-Hire)

LoanCare; United States; Remote; USD 20,000 - 48,000; Full time

Job summary

Join LoanCare as a Remote Mortgage Call Center Representative working 12-9 EST. This temporary-to-hire position offers a competitive pay rate of $20/hour with potential conversion to full-time after meeting performance metrics. Ideal candidates will have call center experience, excellent communication skills, and attention to detail. The role involves assisting homeowners, managing calls, and delivering outstanding service.

Qualifications

• 2+ years call center or customer service experience desired.
• Bilingual in Spanish is a plus with differential pay.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Assist homeowners with routine or complex issues via call center.
• Provide exceptional customer service and explain mortgage processes.
• Meet individual and team performance goals.

Skills

Customer Service Principles

Communication Skills

Attention to Detail

Problem-Solving Skills

Education

High School Diploma or equivalent

Job description

Remote Mortgage Call Center Representative 12-9 EST (Temp-to-Hire)

Join to apply for the Remote Mortgage Call Center Representative 12-9 EST (Temp-to-Hire) role at LoanCare.

Overview

We are seeking skilled and detail-oriented professionals with 2+ years of call center experience to join our dynamic team. The ideal candidate enjoys collaborating with clients, industry partners, and internal teams to maximize outcomes for homeowners.

This is a temporary-to-hire position with the potential to transition into a permanent role. It is a W-2 employment opportunity. The assignment duration is three months (90 days), with the possibility of extension or conversion to a full-time role, contingent upon business requirements.

Conversion Bonus offered after transition to LoanCare Full-Time Employee: $1,000.00.

Position Details

• Title: Mortgage Call Center Representative
• Location: Remote
• Duration: Three months (90 days), Temp to Perm
• Start Date: July 28, 2025
• Training: Remote, 3 weeks classroom & 2 weeks nesting
• Hours: Monday – Friday, 12-9 EST, rotating Saturdays
• Pay Rate: $20.00/hour

Fluent Spanish bilingual candidates: Differential paid pending completion of bilingual assessment.

Conversion to FTE depends on performance metrics like QA score, schedule adherence, and handle time.

Benefits & Requirements

Benefits available upon full-time employment conversion. Candidates must pass pre-employment background screenings, including criminal background check and drug screening. Employment and education verifications may also be required.

Remote work requires equipment provided by us, a quiet home workspace, and high-speed internet (minimum 25 Mbps download, 10 Mbps upload).

Responsibilities

• Assist homeowners with routine or complex issues via call center
• Use advanced telephony systems
• Provide exceptional customer service and explain mortgage processes
• Handle inbound/outbound calls efficiently
• Own the customer experience, demonstrating LoanCare brand attributes
• Resolve customer issues using good judgment and process understanding
• Track and document all communications
• Identify root causes and explain solutions
• Meet individual and team performance goals
• Follow escalation procedures as needed
• Perform other duties as assigned

Qualifications

• High School Diploma or equivalent
• Knowledge of customer service principles
• Excellent communication skills
• Attention to detail and accuracy
• Problem-solving skills

Desired Skills

• 2+ years call center or customer service experience
• Basic mortgage product knowledge

Work Conditions & Physical Demands

Work during normal hours, with possible overtime. Sitting up to 90%, walking/standing up to 10%. Occasional lifting, stooping, reaching.

Equal Opportunity

LoanCare is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, age, disability, veteran status, or other protected characteristics.

About LoanCare

LoanCare, part of Fidelity National Financial, has been a top mortgage loan servicer for 40 years, servicing loans for banks, credit unions, and investors. Visit loancare.com for more info.