Remote Monitoring Specialist for a Dental Consulting Company in the US (Home-Based Full Time)

Virtual Coworker; Dallas (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative company is seeking a Remote Monitoring Specialist to enhance patient care in orthodontics. This exciting full-time position involves reviewing patient scans, troubleshooting technical issues, and providing exceptional support to both patients and orthodontic offices. You will work collaboratively with a dedicated team, maintaining data integrity and adhering to established protocols. This role is perfect for detail-oriented individuals with strong communication skills and a passion for customer service. Join a forward-thinking organization that values continuous improvement and offers a dynamic remote working environment.

Qualifications

• Must be a Filipino citizen residing in the Philippines.
• Strong communication skills in English, both written and verbal.

Responsibilities

• Monitor patient scans for accuracy and completeness.
• Communicate with orthodontic offices and provide patient support.
• Troubleshoot technical issues with the orthodontic dashboard.

Skills

Attention to Detail

Problem Solving Ability

Excellent Communication Skills

Time Management Skills

Remote Work Experience

Customer Service Experience

Job description

Remote Monitoring Specialist for a Dental Consulting Company in the US (Home-Based Full Time)

• Work Schedule: Willing to work on shifting schedule and weekends
• State/Province: Texas
• Country: United States
• Client Location: USA
• Work Location: Home Based - Philippines
• Job Type: Full time

Client Information

The Company is a leading provider of remote monitoring solutions for orthodontic offices. They specialize in working with innovative technology and providing expert services to streamline patient care and enhance treatment outcomes.

Job Description

1. Monitor Patient Scans: Review incoming patient scans submitted through the orthodontic dashboard, ensuring accuracy and completeness.
2. Communicate with Orthodontic Offices and Patients: Respond promptly to messages and alerts from orthodontic offices and patients regarding patient scans and inquiries, providing support and guidance as needed.
3. Troubleshoot Technical Issues: Address any technical issues or challenges that arise with the orthodontic dashboard or scanning process, troubleshooting and resolving issues efficiently.
4. Provide Patient Support: Assist patients with questions or concerns related to the remote monitoring process, offering guidance on scanning procedures and addressing any issues or inquiries they may have.
5. Maintain Data Integrity: Ensure that patient data is accurately documented and maintained within the orthodontic dashboard, maintaining data integrity and adhering to established protocols.
6. Collaborate with Team: Work collaboratively with other Monitoring Specialists and team members to ensure seamless operations and effective communication within the organization.
7. Adhere to Protocols: Follow established protocols and procedures for remote monitoring, ensuring compliance with regulatory requirements and industry standards.
8. Continuously Improve Processes: Identify opportunities for process improvement and contribute to the development of best practices and workflow enhancements within the remote monitoring department.
9. Provide Feedback: Offer feedback and insights to leadership regarding system usability, customer experiences, and opportunities for improvement in the remote monitoring platform or processes.

Must Haves

1. This role is open to Filipino citizens residing in the Philippines only.
2. Attention to Detail
3. Quality Execution of Work
4. Problem Solving Ability/Critical Thinking
5. Excellent Communication Skills and Proficiency in English - both written & verbal
6. Adaptability
7. Team Player / Customer Focused
8. Time Management Skills
9. Multitasking Abilities
10. Remote Work Experience
11. Experience with Customer Service Role or Support Role

Nice to Haves

1. Orthodontic Knowledge
2. Training Experience
3. Leadership Qualities
4. Empathy and Patience

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

1. Perfectly working headset and webcam
2. Stable internet connection of at least 5 Mbps to 15 Mbps
3. Up to date computer system with a minimum of Windows 8 or Mac OS X
4. Quiet room with no distractions or background noises
5. A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.

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