Remote Monitoring Specialist

Lowe's; Mooresville (NC); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading home improvement retailer seeks a Retail Security Specialist in Mooresville, NC. This overnight position emphasizes safety and incident response, requiring a Bachelor's degree and relevant experience in loss prevention. Candidates will monitor security alerts, manage teams, and document incidents. This role offers the opportunity for career advancement within a supportive team environment.

Qualifications

• Minimum educational requirement: Bachelor's degree with 3-5 years of relevant experience.
• 3 years of experience in a retail environment related to loss prevention.
• Experience in managing teams in a fast-paced, ever-changing environment.

Responsibilities

• Review and respond to all incoming alerts.
• Complete visual verification for store alarms using CCTV.
• Provide thorough documentation of incidents.

Skills

Loss prevention

Report writing

Team management

CCTV monitoring

Incident response

Education

Bachelor's degree

Tools

CCTV

Case management platform

Job description

Why consider this job opportunity

• Overnight position with a focus on maintaining safety and security in retail environments
• Opportunity for career advancement within a large and established company
• Work in a dynamic environment with a focus on incident response and monitoring
• Supportive team structure with collaboration among security personnel
• Chance to make a significant impact on store safety and community well-being

What to Expect

• Review and respond to all incoming alerts in alignment with defined service level agreements
• Complete visual verification for store alarms using CCTV when necessary
• Conduct timely reverse investigations of alerts and escalate to the Remote Monitoring Supervisor if necessary
• Provide thorough documentation of incidents using a case management platform
• Conduct “hot spot” monitoring and provide summarized reports of findings

What is Required

• Minimum educational requirement: Bachelor\'s degree with 3-5 years of relevant experience
• 3 years of experience in a retail or professional environment related to loss prevention
• LPC/LPQ qualification preferred
• Experience in managing teams in a fast-paced, ever-changing environment
• Demonstrated experience in detailed report-writing and conducting quality reviews/audits

How to Stand Out

• 3-5 years of multi-store big-box retail experience
• Experience using physical security systems (CCTV, EAS, etc.)
• Completion of a certified training program (Wicklander-Zulawski or Reed training)

#HomeImprovement #RetailSecurity #CareerOpportunity #LossPrevention #IncidentResponse

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