Remote Monitoring & Diagnostic Engineer

Fluence; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative company is seeking a dedicated professional for their Remote Monitoring and Diagnostics Center. This role involves managing large-scale energy storage sites and ensuring their operational efficiency through timely issue resolution and maintenance coordination. The ideal candidate will possess strong troubleshooting skills, a solid background in electric utility operations, and excellent interpersonal abilities to engage with customers effectively. This position offers a dynamic work environment where your contributions will directly impact service quality and reliability. If you are passionate about energy solutions and enjoy working in a collaborative atmosphere, this opportunity is perfect for you.

Qualifications

• 2+ years in electric utility or power producer roles with troubleshooting experience.
• Experience with bi-directional inverters and HVAC systems.

Responsibilities

• Act as the main contact for energy storage site issues and coordinate maintenance.
• Provide remote diagnostics and technical support for customers.

Skills

Remote Troubleshooting

Interpersonal Skills

Adaptability

Customer Interaction

Education

Undergraduate Degree (BSEE, BSME, BSCE) or Licensed Electrician

Tools

MS Office

SCADA

MODBUS

Linux Operating System

Networking

Job description

ABOUT THE POSITION:

The Remote Monitoring and Diagnostics Center (RMDC) is the first point of contact for issue resolution of the customer’s energy storage sites. The RMDC ensures the availability of the assets by managing incidents to complete issue resolution in a timely manner. This includes responsive reactive maintenance as well as planned preventive infrastructure maintenance.

As the Remote Monitoring and Diagnostics Center, you will:

1. Be the remote owner of large-scale energy storage sites and operate as first and primary point of contact for all customer needs.
2. Work from our Bangalore office location on a 24/7 rotational shift.
3. Respond to customer calls or alarms sent by the storage sites’ alarm system and identify the required actions or delegate/consult with technical experts within the Fluence organization.
4. Act as owner of all timely reactive and preventive maintenance activities being coordinated with the customer and regions.
5. Provide remote diagnostic, troubleshooting and hands-on technical support.
6. Own safety culture and ensure safety is a priority during maintenance.
7. Maintain accurate records of all site activity and create professional and high-quality service reports in our service platform.
8. Actively identify and own process improvements to our growing service organization to reduce costs, increase response time, improve reliability, and improve quality of our services.
9. Actively feedback any improvement areas to outside of Fluence service organization e.g. installation or engineering teams.

What will our ideal candidate bring to Fluence?

1. Undergraduate degree preferred (BSEE, BSME, BSCE) or Licensed Electrician.
2. Experience in bi-directional inverters, HVAC and 1000V/high current DC systems.
3. At least 2 years of related experience in electric utility or independent power producer experience within generation/operations/technical teams (Energy Storage, Coal, Gas, Solar, Hydro, Wind).
4. Proven track record of remote troubleshooting.
5. Ability to adapt to dynamic conditions and stay focused/execute on goals.
6. Must be willing to work in an environment that requires frequent phone-based customer interaction and ability to present oneself well over the phone.
7. Excellent interpersonal skills with both external customers and internal employees.
8. Excellent MS Office; SCADA Experience & MODBUS Experience would be a major plus.
9. At least 4 years of related experience in Linux operating system for system administration, preferably using Red Hat/Fedora, Ubuntu, or Debian (Certified RHCSA is a major plus).
10. At least 1 year of related experience in Networking (Certified CCNA).
11. Requires ability to physically bend, stoop, sit, stand, walk, reach, climb ladders/steps, & lift up to 40lbs.