Remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract)

Lensa; Atlanta (GA); Remote; USD 90,000 - 185,000; Full time

Job summary

A leading IT services company is looking for a skilled System Engineer / VoIP Engineer to support and manage telecom client infrastructure. This remote position requires expertise in Mitel systems, VoIP technologies, and excellent troubleshooting abilities. The ideal candidate will ensure the smooth operation of phone systems and resolve technical issues effectively, contributing to system reliability and performance. Competitive salary range from $90,000 to $180,000 based on experience.

Qualifications

• Proven experience managing Mitel phone systems.
• Excellent troubleshooting and problem-solving skills.
• Strong understanding of VoIP technologies and telephony protocols.

Responsibilities

• Maintain, manage, and support Mitel phone systems including MiVoice Business.
• Monitor system performance, ensuring high availability and reliability.
• Perform regular system upgrades, patches, and configuration changes.

Skills

Troubleshooting

VoIP technologies

Telephony protocols

Networking concepts

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Job description

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Exciting Remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract) opening.

Requirements

We are seeking a skilled and detail-oriented System Engineer to maintain, manage, and support telecom client infrastructure. The ideal candidate will be responsible for ensuring the smooth operation of our phone systems, troubleshooting technical issues, and implementing upgrades and configurations as needed.

Location: Remote - work in EST or CST Time Zone

Duration: Full-Time OR Contract

Key Responsibilities

• Maintain, manage, and support Mitel phone systems, including MiVoice Business, MiCollab, and MiContact Center.
• Monitor system performance, ensuring high availability and reliability.
• Perform regular system upgrades, patches, and configuration changes.
• Troubleshoot and resolve telephony issues, including hardware, software, and network-related problems.
• Manage user accounts, extensions, call routing, and voicemail configurations.
• Document system configurations, changes, and procedures.
  
  

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Proven experience managing Mitel phone systems.
• Strong understanding of VoIP technologies and telephony protocols (SIP, H.323, etc.).
• Familiarity with networking concepts, including LAN/WAN, QoS, and firewall configurations.
• Excellent troubleshooting and problem-solving skills.
  
  

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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