Remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract)

Lensa; Atlanta (GA); Remote; USD 100,000 - 170,000; Full time

Job summary

A leading IT services company is looking for a skilled System Engineer specializing in Mitel systems. This remote position involves maintaining and managing telecom client infrastructure, troubleshooting technical issues, and implementing upgrades. Ideal candidates will possess strong VoIP technology knowledge and a relevant degree, ensuring the operational reliability of the company's telephony systems.

Qualifications

• Proven experience managing Mitel phone systems.
• Strong understanding of telephony protocols (SIP, H.323, etc.).
• Familiarity with networking concepts (LAN/WAN, QoS, firewall configurations).

Responsibilities

• Maintain and support Mitel phone systems.
• Monitor system performance for high availability.
• Troubleshoot telephony issues and document configurations.

Skills

VoIP technologies

Troubleshooting

Problem solving

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Job description

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Exciting Remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract) opening.

Requirements

We are seeking a skilled and detail-oriented System Engineer to maintain, manage, and support telecom client infrastructure. The ideal candidate will be responsible for ensuring the smooth operation of our phone systems, troubleshooting technical issues, and implementing upgrades and configurations as needed.

Location: Remote - work in EST or CST Time Zone

Duration: Full-Time OR Contract

Key Responsibilities

• Maintain, manage, and support Mitel phone systems, including MiVoice Business, MiCollab, and MiContact Center.
• Monitor system performance, ensuring high availability and reliability.
• Perform regular system upgrades, patches, and configuration changes.
• Troubleshoot and resolve telephony issues, including hardware, software, and network-related problems.
• Manage user accounts, extensions, call routing, and voicemail configurations.
• Document system configurations, changes, and procedures.
  
  

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Proven experience managing Mitel phone systems.
• Strong understanding of VoIP technologies and telephony protocols (SIP, H.323, etc.).
• Familiarity with networking concepts, including LAN/WAN, QoS, and firewall configurations.
• Excellent troubleshooting and problem-solving skills.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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