Remote Mental Health Intake & Outreach Coordinator

Ellie Mental Health - Chelmsford, MA; Chelmsford (MA); Hybrid; USD 2,755,200 - 3,168,480; Part time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Job summary

Ellie Mental Health in Chelmsford, MA seeks a part-time Intake and Outreach Coordinator to pair clients with clinicians and liaise with local providers about referrals.

Responsibilities include screening, scheduling, EHR data entry, and coordinating with billing. Ideal candidate has mental health or medical-office experience and strong communication skills. Hybrid work with flexible schedule.

Qualifications

• Previous experience in a mental health setting, medical office, or customer service is preferred.
• Ideally some knowledge/experience in psychology, social work, or a related field
• Proficiency with EHR system and Microsoft Office/Google Suite
• Strong attention to detail and ability to thrive in a fast-paced environment
• Exceptional communication and networking skills with a consultative style
• Ideally some proficiency in social media management and Canva
• Ability to act with diplomacy, empathy, and maintain strict patient confidentiality
• Familiarity with HIPAA compliance in marketing materials

Responsibilities

• Oversee referrals and admissions through intake process.
• Respond to phone/email inquiries.
• Conduct initial screening and match with appropriate therapist.
• Enter intake details into EHR.
• Schedule initial appointment and send intake paperwork/links.
• Send information to billing to verify insurance.
• Manage waitlists.
• Identify and engage referral sources with meetings and brochures.
• Attend local events to represent the practice.
• Track referral volume and report KPIs to leadership

Skills

Mental health experience

Medical office experience

Customer service experience

Communication skills

Attention to detail

HIPAA compliance knowledge

Tools

EHR systems

Microsoft Office

Google Suite

Job description

Ellie Mental Health in Chelmsford, MA seeks a part-time Intake and Outreach Coordinator to pair clients with clinicians and liaise with local providers about referrals.

Responsibilities include screening, scheduling, EHR data entry, and coordinating with billing. Ideal candidate has mental health or medical-office experience and strong communication skills. Hybrid work with flexible schedule.