Remote Member Services Supervisor

Molina Healthcare, Inc.; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A healthcare company is seeking a Supervisor for Member Services to work remotely. This role involves managing a team to meet performance expectations, handling escalations, and addressing member inquiries with exemplary customer service. Candidates should have a degree and relevant call center experience. Supervisory skills are essential, and a Bachelor's degree is preferred.

Qualifications

• 3-5 years of experience in a call center environment.
• 1-2 years of supervisory experience.
• Preferred: 5-7 years of experience.

Responsibilities

• Supervises and manages a team to meet performance expectations.
• Handles escalations and ensures compliance with regulatory requirements.
• Addresses complex member inquiries and provides exemplary customer service.

Skills

Team management

Customer service

Escalation handling

Education

Associate degree or equivalent

Bachelor's Degree or equivalent (preferred)

Job description

A company is looking for a Supervisor, Member Services - Remote.

Key Responsibilities

• Supervises and manages a team to meet performance expectations
• Handles escalations and ensures compliance with regulatory requirements
• Addresses complex member inquiries and provides exemplary customer service

Required Qualifications

• Associate degree or equivalent combination of education and experience
• 3-5 years of experience in a call center environment
• 1-2 years of supervisory experience
• Preferred: Bachelor's Degree or equivalent combination of education and experience
• Preferred: 5-7 years of experience