Remote Member Services Representative

Davita Inc.; Virginia Beach (VA); Remote; USD 1,000; Full time

Job summary

A leading healthcare provider is hiring Remote Member Services Representatives to assist members with health plan benefits and inquiries. This role demands empathy, attention to detail, and strong communication skills. Successful candidates will enjoy a flexible schedule and competitive pay while working from home.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Employee Assistance Program

Paid Time Off (PTO)

Qualifications

• 1-2 years of customer service experience, preferably in healthcare or insurance.
• Strong verbal and written communication skills.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to inbound calls and digital inquiries regarding benefits and services.
• Resolve member concerns with professionalism and empathy.
• Document all interactions accurately in the system.

Skills

Customer Service

Communication

Critical Thinking

Problem Solving

Empathy

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

*NOW HIRING REMOTE HEALTHCARE MEMBER SERVICES REPS!*

***MUST be located in EST to be considered***

*Position Overview:*
As a Member Services Representative, you will be the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact role requiring empathy, attention to detail, and a commitment to delivering exceptional service.

*Key Responsibilities:*

• Respond to inbound calls and digital inquiries from members regarding benefits, claims, payments, and services.
• Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible.
• Document all interactions accurately in the system according to compliance and procedural standards.
• Collaborate with internal departments and external partners (e.g., medical groups, facilities) to resolve complex issues.
• Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction.
• Participate in ongoing training and coaching sessions to maintain up-to-date knowledge of products and procedures.

*Start Date: August 18, 2025*

*Assignment Duration: 6 months (through February 18, 2026)*

*Schedule: Flexible shifts between 8:00 AM - 8:00 PM EST, 7 days a week. Training will be Monday-Friday 8a-4:15pEST*

*Additional Skills & Qualifications*

• Candidates must be physically located in EST to be considered
• Must have open availability 7 days a week from 8am-8pmEST
• High School Diploma or GED required.
• Minimum of 1-2 years of customer service experience, preferably in healthcare or insurance.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and web-based tools.
• Strong verbal and written communication skills.
• Demonstrated critical thinking, problem-solving, and decision-making abilities.
• Ability to work independently and collaboratively in a fast-paced, remote environment.
• Must be flexible, empathetic, and able to handle high-stress situations with professionalism.

*Pay and Benefits*
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

*Workplace Type*
This is a fully remote position.

*Application Deadline*
This position is anticipated to close on Jul 10, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.