Remote Member Services Associate (Entry Level)

AIL; United States; Remote; USD 30,000 - 70,000; Full time

Job summary

AO Globe Life is seeking motivated professionals to join our fully remote team, supporting families across the United States. This entry-level role focuses on helping clients understand benefit programs, with flexible scheduling, on-boarding training, and no cold outreach required.

In this remote position you will conduct scheduled virtual consultations, guide clients through benefit options, and explain enrollment steps clearly.

Qualifications

• Strong verbal communication and interpersonal skills.
• Organized, dependable, and comfortable working independently in a remote environment.
• Confidence using video conferencing platforms and digital tools.
• Motivated by service-oriented, purpose-driven work.
• Customer service, sales, or client relations experience is helpful but not required.

Responsibilities

• Conduct scheduled virtual consultations with clients using Zoom.
• Identify client needs and guide them through available benefit options.
• Explain coverage details and enrollment steps clearly and professionally.
• Maintain accurate digital records and manage follow-up communication.
• Provide exceptional client service while building long-term relationships.
• Participate in ongoing training sessions and team meetings to strengthen skills.

Skills

Verbal communication

Remote work

Video conferencing

Customer service

Organized

Tools

Zoom

Job description

AO Globe Life is seeking motivated professionals to join our fully remote team, supporting families across the United States. This entry-level role focuses on helping clients understand benefit programs, with flexible scheduling, on-boarding training, and no cold outreach required.

In this remote position you will conduct scheduled virtual consultations, guide clients through benefit options, and explain enrollment steps clearly.