Remote Member Care Navigator II (Bilingual)

Wellth Inc.; Los Angeles (CA); Hybrid; USD 37,000 - 41,000; Full time

Benefits offered by this job

Flexible remote-first practices

Generous Paid Time Off

Parental leave program

Health, dental, vision insurance

FSA/HSA plans

Positive impact on people in need

Job summary

Wellth Inc. in Los Angeles is seeking a Member Care Advocate for Wellth Rewards to guide members through their personalized program, resolve technical issues, and connect them with healthcare services covered by their plans.

This non-clinical role emphasizes proactive support, empathy, and advocacy across channels, with shifts between 8:00 AM PST and 4:00 PM EST, and remote-first flexibility. Ideal candidates have strong communication, problem-solving, bilingual English/Spanish abilities, and

Qualifications

• Excellent customer service and communication skills.
• Empathetic, proactive and solution-oriented mindset.
• Ability to problem-solve and navigate multiple tools.
• Prior healthcare navigation or health insurance experience.

Responsibilities

• Answer questions about the Wellth Rewards program and assist with technical or app-related questions.
• Assist with healthcare access tasks, such as finding a medical provider, scheduling appointments, or arranging follow-up care.
• Help members access tools and services available through their health plan (e.g., BP cuffs, Rx delivery, transportation).
• Advocate on behalf of members by helping them understand and access benefits and resources.
• Re-engage members who are struggling with app check-ins or adherence.
• Communicate with members across channels (phone, text, email) with empathy and clarity.
• Escalate complex or unique issues through appropriate channels.
• Continuously evaluate and provide feedback on strategies to best support and increase impact for members.
• Performs other duties as assigned

Skills

Customer service

Empathy

Problem solving

Tech-savvy

Bilingual English/Spanish

Healthcare navigation

Health insurance knowledge

Organizational skills

Communication skills

Education

High school diploma or equivalent

Job description

Wellth Inc. in Los Angeles is seeking a Member Care Advocate for Wellth Rewards to guide members through their personalized program, resolve technical issues, and connect them with healthcare services covered by their plans.

This non-clinical role emphasizes proactive support, empathy, and advocacy across channels, with shifts between 8:00 AM PST and 4:00 PM EST, and remote-first flexibility. Ideal candidates have strong communication, problem-solving, bilingual English/Spanish abilities, and