Remote Medical Records Administrative Assistant

Medasource; California; Remote; USD 21,000 - 29,000; Full time

Job summary

Medasource is seeking an Administrative Assistant to support a medical records review and retrieval project. The role involves coordinating with medical record reviewers and provider offices to request, track, organize, and follow up on medical records.

The ideal candidate has healthcare customer service experience, strong phone skills, and exceptional attention to detail. Proficiency in Microsoft Excel and other Office tools is required for daily trackers and reporting.

Qualifications

• High school diploma or equivalent.
• Prior healthcare, member services, provider services, or customer service experience.
• Excellent professional phone and customer service skills.
• Strong computer proficiency and comfort in computer-based systems.
• Experience with Microsoft Excel, Word, Outlook, and Microsoft Office.
• Strong data entry skills with attention to detail and accuracy.
• Ability to manage a high-volume workload, prioritize assignments, and meet deadlines.
• Strong follow-up, research, and problem-solving skills.
• Reliable internet and a quiet remote workspace.
• Must connect directly to a router using Ethernet; client system is not Wi-Fi compatible.

Responsibilities

• Contact physician offices, hospitals, and other providers to request medical records.
• Make follow-up calls regarding outstanding or expected medical charts.
• Send fax requests and follow up as needed.
• Research provider information, claims information, and contacts using internal systems and online resources.
• Enter and maintain information within medical record tracking and abstraction systems.
• Track outstanding records, project progress, and barriers to completion.
• Coordinate with leads and reviewers to manage caseloads.
• Maintain organized documentation and ensure timely completion of requests.
• Use Microsoft Excel daily to maintain trackers and report progress.
• Navigate multiple applications and systems with accuracy.
• Demonstrate persistence locating hard-to-find information.
• Work independently while collaborating with the project team.

Skills

Healthcare customer service

Phone communication

Data entry

Excel proficiency

Attention to detail

Remote work

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Outlook

Microsoft Office

Job description

Medasource is seeking an Administrative Assistant to support a medical records review and retrieval project. The role involves coordinating with medical record reviewers and provider offices to request, track, organize, and follow up on medical records.

The ideal candidate has healthcare customer service experience, strong phone skills, and exceptional attention to detail. Proficiency in Microsoft Excel and other Office tools is required for daily trackers and reporting.