Remote Medical Malpractice Insurance Account Manager

Aon; Arkansas; Remote; USD 64,000 - 84,000; Full time

Job summary

Aon is seeking a Healthcare Insurance Account Manager (Virtual) to oversee day-to-day administration of medical liability programs for healthcare providers and hospitals. You will be the primary client contact, coordinating policy issuance, renewals, rosters, and regulatory filings while delivering outstanding service and strategic program support.

Ideal candidates have an active P&C license, 3+ years in insurance account management, and strong MS Office skills.

Qualifications

• Must have an active Property & Casualty Producer license.
• 3+ years of insurance account management/producer experience.
• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, Word, and Teams.
• Excellent organizational, communication, and client service skills.

Responsibilities

• Serve as the primary point of contact for assigned healthcare clients.
• Build and maintain relationships with healthcare administrators, risk managers, physician leaders, and executives.
• Respond to client inquiries regarding coverage, endorsements, enrollment requirements, and policy interpretation.
• Conduct regular client meetings and participate in renewal strategy discussions.
• Manage the issuance, renewal, and maintenance of medical professional liability insurance policies.
• Review applications, policy documents, endorsements, and binders for accuracy.
• Coordinate policy issuance and delivery with underwriting and operations teams.
• Assist clients with coverage changes and policy modifications throughout the policy term.
• Maintain accurate records of enrolled healthcare providers and entities.
• Process provider additions, terminations, demographic updates, and coverage changes.
• Validate licensure information and eligibility requirements.
• Coordinate provider roster reporting and renewal submissions.
• Manage enrollment and renewal activities for applicable state Patient Compensation Funds.
• Ensure compliance with state filing requirements and deadlines.
• Calculate and reconcile surcharge payments.
• Coordinate enrollment submissions with regulatory agencies and clients.
• Monitor legislative and regulatory developments impacting PCF participation.
• Issue certificates of insurance (COIs), evidence of coverage documents, and related materials.
• Monitor client requests and ensure timely delivery.
• Maintain certificate compliance and documentation records.
• Assist with premium billing inquiries and payment tracking.
• Coordinate surcharge and regulatory fee payments associated with applicable state funds.
• Maintain working knowledge of healthcare liability regulations and state-specific professional liability requirements.
• Ensure all enrollments, filings, and documentation comply with applicable laws and regulations.
• Monitor provider licensure and credentialing requirements impacting coverage eligibility.
• Support internal audit and compliance review activities.

Skills

P&C license

3+ years experience

Insurance terminology

MS Office Excel

MS Office Outlook

MS Office Word

MS Office Teams

Client service

Tools

Policy administration platforms

Agency management systems

Job description

Aon is seeking a Healthcare Insurance Account Manager (Virtual) to oversee day-to-day administration of medical liability programs for healthcare providers and hospitals. You will be the primary client contact, coordinating policy issuance, renewals, rosters, and regulatory filings while delivering outstanding service and strategic program support.

Ideal candidates have an active P&C license, 3+ years in insurance account management, and strong MS Office skills.