Remote Medical Customer Service Specialist

Community Health Systems; United States; Remote; USD 31,000 - 54,000; Full time

Job summary

A leading healthcare organization is seeking a Remote Medical Customer Service Specialist to provide outstanding service and resolve customer inquiries. This entry-level position requires excellent communication skills and relates to multiple customer service channels. With responsibilities including direct customer contact and issue resolution, candidates will thrive in a fast-paced, collaborative environment. Ideal applicants will have a high school diploma and customer service experience, contributing to a team-oriented workplace focused on quality care.

Qualifications

• 1-2 years of customer service experience required.
• Familiarity with CRM software preferred.
• Strong verbal and written communication skills.

Responsibilities

• Responds to inquiries via phone, email, and chat.
• Documents interactions in CRM accurately.
• Escalates unresolved issues to appropriate departments.

Skills

Communication

Problem Solving

Attention to Detail

Interpersonal Skills

Education

H.S. Diploma or GED

Associate Degree preferred

Tools

CRM Software

Microsoft Office Suite

Job description

Remote Medical Customer Service Specialist

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Job Summary

The Remote Medical Customer Service Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.

Essential Functions

• Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
• Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.
• Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.
• Provides triage support for common issues related to platforms, applications, and back-office processes.
• Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
• Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
• Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.
• Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
• Performs other duties as assigned.
• Complies with all policies and standards.
  
  

Qualifications

• H.S. Diploma or GED required
• Associate Degree or some college coursework in a related field preferred
• 1-2 years of customer service experience required, preferably in a call center or help desk environment required
• Familiarity with CRM software and customer service tools preferred
  
  

Knowledge, Skills And Abilities

• Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.
• Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.
• Excellent problem-solving and critical-thinking abilities.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Detail-oriented with a strong focus on accuracy and quality.
• Demonstrated ability to work independently and as part of a team.
• Strong interpersonal skills and the ability to build rapport with customers and colleagues.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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