Remote Medical Assistant: Patient Care & Scheduling

Ochsner Health System; Shreveport (LA); On-site; USD 32,000 - 36,000; Full time

Job summary

Ochsner Health System in Shreveport, LA is seeking a Medical Assistant to support clinic operations by performing appointment scheduling and direct patient care under the supervision of a licensed provider.

Qualifications include a High School Diploma or GED, and preferred completion of a Medical Assistant training program; BLS certification is required. The role emphasizes compassionate communication, accurate data entry, and teamwork across departments.

Qualifications

• Education: High School Diploma/GED or equivalent.
• Preferred: Completion of a Medical Assistant training program.
• Work Experience: Related experience in a clinic or medical office setting.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Ensures all patient required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments.
• Prepares patient for exam, explaining any procedures before they are performed and answering the patients’ questions.
• Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
• Meets the procedures of the Department of Transportation Workplace Drug and Alcohol Testing Programs, if working in an occupational health clinic.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Data entry

Verbal communication

Written communication

Customer service

Team collaboration

Medical terminology

Computer skills

Windows applications

Education

High School Diploma/GED

Medical Assistant training program

Tools

Windows applications

Job description

Ochsner Health System in Shreveport, LA is seeking a Medical Assistant to support clinic operations by performing appointment scheduling and direct patient care under the supervision of a licensed provider.

Qualifications include a High School Diploma or GED, and preferred completion of a Medical Assistant training program; BLS certification is required. The role emphasizes compassionate communication, accurate data entry, and teamwork across departments.