Remote Marketplace Live Operations Representative

DoorDash, Inc.; United States; Remote; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Paid time off

Professional development opportunities

Job summary

A leading delivery service company is seeking a Remote Marketplace Live Operations Representative to manage live operations and support Dashers and merchants. This fully remote position requires flexibility in scheduling, with responsibilities including monitoring operational efficiency and resolving issues in real-time. Ideal candidates have 1-2 years of experience in operations or customer support, and strong communication and problem-solving skills. A competitive salary and benefits package are offered.

Qualifications

• 1-2 years of experience in operations, customer support, or logistics.
• Experience in a high-volume, fast-paced environment preferred.
• Prior remote work experience is an advantage.

Responsibilities

• Monitor and manage live marketplace operations for efficiency.
• Provide real-time support to Dashers and merchants.
• Analyze operational metrics to improve delivery efficiency.

Skills

Problem-solving skills

Verbal communication

Written communication

Multitasking

Attention to detail

Job description

Job Summary

DoorDash is seeking a highly motivated and detail-oriented Remote Marketplace Live Operations Representative to join our dynamic team. In this role, you will act as a key liaison between Dashers, merchants, and customers, ensuring a seamless and high-quality experience across our marketplace. You will manage real-time operational challenges, provide live support, and contribute to the efficiency and reliability of DoorDash's delivery network. This is a fully remote position, offering the flexibility to work from anywhere while making a tangible impact on our marketplace operations.

Key Responsibilities

• Monitor and manage live marketplace operations, ensuring smooth order flow and timely issue resolution.
• Provide real-time support to Dashers and merchants, addressing operational challenges as they arise.
• Communicate effectively with internal teams to elevate complex issues and ensure prompt resolution.
• Analyze operational metrics and provide insights to improve delivery efficiency and customer satisfaction.
• Document and report trends in marketplace operations to identify areas for process improvement.
• Support the onboarding of new Dashers and merchants by providing guidance and operational assistance.
• Maintain a high level of professionalism and empathy while interacting with partners and stakeholders.

Required Skills and Qualifications

• Strong problem‑solving skills and the ability to work in a fast‑paced, dynamic environment.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Comfortable using technology platforms and learning new tools quickly.
• Strong attention to detail and organizational skills.
• Customer‑focused mindset with a collaborative approach to working across teams.

Experience

• Minimum 1–2 years of experience in operations, customer support, or logistics.
• Experience in a high‑volume, fast‑paced environment is preferred.
• Prior remote work experience is an advantage.

Working Hours

• Full‑time remote position.
• Flexible schedule with potential evening and weekend shifts to support live marketplace operations.
• Must be able to respond promptly to operational issues during assigned shifts.

Knowledge, Skills, and Abilities

• In‑depth understanding of operational workflows and marketplace dynamics.
• Strong analytical and decision‑making capabilities.
• Ability to remain calm under pressure and resolve issues efficiently.
• Proficiency in collaboration tools, CRM systems, and communication platforms.
• Adaptability to changing priorities and operational challenges.

Benefits

• Competitive salary and performance‑based incentives.
• Fully remote role with flexibility to work from home.
• Comprehensive health, dental, and vision insurance options.
• Paid time off, holidays, and parental leave.
• Professional development and career growth opportunities within DoorDash.
• Access to employee resource groups and wellness programs.

Why Join DoorDash?

At DoorDash, we are revolutionizing the way communities access food and goods. You will join a fast‑growing, innovative company that values collaboration, inclusion, and excellence. As a Remote Marketplace Live Operations Representative, you will play a critical role in shaping the success of our marketplace while enjoying the flexibility of remote work and a supportive team culture.

How to Apply

To be considered for this exciting opportunity, submit your resume and a brief cover letter highlighting your relevant experience and interest in live operations support. Apply directly through our DoorDash Careers Page or via job postings on leading professional networks.