(REMOTE) Manager, Human Resources Shared Services (HRSS), Tier 1 Contact Center Operations & Ca[...]

Talentify.io; United States; Remote; USD 75,000 - 213,000; Full time

Job summary

A leading company in Healthcare Services is hiring a Manager for its Human Resources Shared Services team. This fully remote position involves leading a high-performing team, managing operations, and driving process improvements. Ideal candidates will have extensive experience in HR and customer service, with a track record of effective leadership.

Benefits

Flexible work location

Competitive salary

Comprehensive benefits package

Career advancement opportunities

Professional development programs

Qualifications

• Bachelor's degree or equivalent education and experience.
• Minimum of five years in HR, customer service, or contact center management.
• Strong experience leading remote teams.

Responsibilities

• Lead operations of the HR Shared Services and contact center team.
• Manage talent acquisition and team development.
• Monitor performance metrics and drive improvements.

Skills

Leadership

Project Management

Process Improvement

Customer Service

HR Management

Education

Bachelor's degree

Job description

(REMOTE) Manager, Human Resources Shared Services (HRSS), Tier 1 Contact Center Operations & Case Management

(REMOTE) Manager, Human Resources Shared Services (HRSS), Tier 1 Contact Center Operations & Case Management

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

• Position is fully remote, offering flexibility in work location
• Opportunity to lead and inspire a high-performing team in a dynamic environment
• Competitive salary and comprehensive benefits package
• Potential for career advancement and professional development
• Engage in process improvement initiatives that enhance customer service and operational efficiency
• Work with innovative technologies and data-driven insights to optimize service delivery
  
  

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Position is fully remote, offering flexibility in work location
• Opportunity to lead and inspire a high-performing team in a dynamic environment
• Competitive salary and comprehensive benefits package
• Potential for career advancement and professional development
• Engage in process improvement initiatives that enhance customer service and operational efficiency
• Work with innovative technologies and data-driven insights to optimize service delivery
  
  

What To Expect (Job Responsibilities)

• Lead daily operations of the contact center and case management team, ensuring high-quality service delivery
• Manage talent acquisition, performance appraisals, and professional development of team members
• Establish departmental goals and manage budgets, driving ongoing process improvements
• Monitor key performance metrics and develop reports to present to leadership
• Implement strategies to enhance workflows, colleague satisfaction, and operational excellence
  
  

What Is Required (Qualifications)

• Bachelor's degree or equivalent combination of education and experience
• Minimum of five years of experience in customer service, HR, or contact center management
• Proven track record of leading high-performing teams in remote and onsite settings
• Strong experience in project leadership and process improvement
• Familiarity with contact center technologies and workforce analytics tools
  
  

How To Stand Out (Preferred Qualifications)

• Professional in Human Resources (PHR) Certification
• Data Analytics Certification
• Experience with AI-driven tools and digital enhancement strategies for HR service delivery
• Demonstrated ability to enhance service delivery and team productivity
  
  

#HealthcareServices #RemoteWork #LeadershipOpportunity #ProcessImprovement #DiversityAndInclusion

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at Talentify.io by 2x

Get notified about new Human Resources Shared Services Manager jobs in United States.

United States $147,000.00-$213,000.00 6 days ago

United States $135,000.00-$165,000.00 2 weeks ago

United States $75,000.00-$90,000.00 2 weeks ago

United States $160,000.00-$225,000.00 1 day ago

Regional Human Resources Business Partner

Washington DC-Baltimore Area $115,000.00-$130,000.00 2 weeks ago

Director, Human Resource Business Partner

partner resources (HR), business partner, sr.- Retail- Mid America Region (Remote)

Seattle, WA $102,300.00-$193,000.00 5 days ago

United States $102,600.00-$128,200.00 3 weeks ago

San Francisco, CA $100,000.00-$130,000.00 4 days ago

United States $125,000.00-$140,000.00 1 week ago

United States $30,000.00-$40,000.00 1 week ago

VP, HR Business Partner (Commercial + G&A)

Senior People Team Business Partner - Remote

Denver, CO $103,000.00-$135,000.00 5 days ago

United States $70,000.00-$85,000.00 1 week ago

Human Resources Business Partner - US Remote

Raleigh, NC $120,000.00-$160,000.00 1 day ago

HR Business Partner Manager, AI and Developer Infrastructure

United States $181,000.00-$252,000.00 10 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.