Remote Managed Client Services Manager

Community Medical Services; Colorado; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Subsidized insurance

Health savings account

Disability insurance

Life insurance

Paid time off (vacation/holiday)

401K with match

CME reimbursement

Employee assistance program

Job summary

Community Medical Services (CMS) is seeking a Client Services Coordinator to greet clients and manage patient flow in a busy outpatient clinic.

Under Clinic Manager supervision, you will coordinate appointments, assist with walk-intakes, and address client concerns, using a trauma-informed communication style. The role emphasizes compassionate service and accurate documentation in the EHR to support addiction treatment services.

Qualifications

• 1+ years of experience in customer service is required.
• Basic computer knowledge with ability to navigate electronic health records.
• Problem solving, conflict resolution, time management, and strong customer service skills.
• Flexible with the ability to work in a changing environment and hours including nights, weekends, and holidays.

Responsibilities

• Greet and assist clients in person and over the phone.
• Manage high-volume client flow in a fast-paced clinic.
• Create and update client profiles in the electronic health record.
• Document client visits accurately in the EHR.
• Coordinate walk-in intakes and schedule providers/counselors.
• Establish client payment plans and process payments.
• Assist with maintenance of clinic supplies and general office duties.

Skills

Customer service

Problem solving

Time management

Conflict resolution

Education

High School Diploma/GED

Tools

Electronic health records

Job description

Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-intakes, and addressing client concerns.

As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.

Benefits

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and Continuing Medical Education reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Is excited to work in an outpatient setting, much like a doctor’s office.

Responsibilities

• Greets and attends to clients in person and over the phone
• Answers all phone calls in a professional and courteous manner
• Manages the patient flow of a high volume of clients in a fast-paced environment
• Creates new client profiles and enters demographic information in electronic health record
• Completes accurate documentation of client visits in their electronic health record
• Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record
• Establishes client payment plans and financial contracts, collects and posts payments
• Recovery Connect engagement app and help them navigate it as needed
• Completes end of day tasks, including reconciling deposit and payment records
• Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day
• Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff
• Participates in in-service/education regarding Quality Improvement or required job-focused education
• Helps maintain inventory and assist in ordering clinic supplies
• Performs general office duties, such as document preparation, scanning, faxing

Qualifications

• High School Diploma/GED
• 1+ years of experience in customer service is required
• Basic computer knowledge, including ability to navigate in electronic health records
• Problem solving, conflict resolution, time management, and strong customer service skills
• Flexible with the ability to work in a continuously changing environment
• Ability to work flexible hours including nights, weekends, and holidays
• Employees will be required to travel to the bank for cash deposits and must pass an MVR check for employment in the following states: (Tools and Equipment:

Tools and Equipment

• Frequent use of a telephone, computer, printer, fax machine and copier
• Frequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPoint
• Frequent use of electronic health record

Physical Working Conditions And Office Setting Description

• Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment
• Frequent and prolonged typing and operation of computer, keyboard, and telephones

About Community Medical Services

Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.