Remote LTC Pharmacy Quality Assurance Technician

Symbria; Woodridge (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance (Short/Long Term)

FSA

Employee Assistance Program

PTO

Tuition Reimbursement

Job summary

Symbria seeks a Quality Assurance Technician to support its QAPI program across pharmacy locations, ensuring timely and standardized quality event documentation. The role emphasizes meticulous data entry, trend analysis, and collaboration with leadership in a 100% employee-owned organization.

The candidate will review submissions for accuracy, follow QAPI standards, and participate in monthly QAPI meetings, contributing to continuous improvement and regulatory compliance.

Qualifications

• High School diploma or GED required.
• Pharmacy technician certification (PTCB or xCPT) required.
• Ability to manage multiple projects and meet deadlines.
• Strong organizational and follow-up skills.

Responsibilities

• Ensure timely entry of all quality events in line with QAPI timelines.
• Review submissions for proper classification and completeness per QAPI standards.
• Monitor missing, delayed, or incomplete quality event entries and follow up.
• Identify discrepancies, trends and risk areas; escalate as needed.
• Attend monthly QAPI and Committee meetings; prepare EOS agendas and notes.

Skills

Customer service

Interpersonal communication

Verbal communication

Written communication

Microsoft Office

Organization

Multi-tasking

Follow-up skills

Education

High School diploma or GED

Pharmacy technician certification (PTCB or xCPT)

Tools

Microsoft Office

Job description

Overview

Symbria Rx Services is seeking a team oriented, Quality Assurance Technician who shares our commitment to ensuring the health and wellness of seniors. As one of the few 100% employee-owned companies in healthcare, our business practices are guided strictly by the values to which our employee owners are committed to. For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.

Position Summary

The Quality Assurance Technician supports the Quality Assurance and Performance Improvement (QAPI) program by ensuring the accuracy, timeliness, and standardization of quality event documentation across all pharmacy locations.

Position Details

• 9:00AM to 5:30PM CST.
• Must currently live in a state Symbria Rx Services is licensed in: AZ, CO, FL, IL, IN, KS, MA, MI, MO, PA, OH, WI

Responsibilities

• Ensure timely entry of all quality events in accordance with defined QAPI reporting timelines.
• Review quality event submissions for proper classification, completeness, and adherence to defined QAPI standards.
• Monitor and follow up on missing, delayed, or incomplete quality event entries.
• Identify and elevate discrepancies, trends, and risk areas.
• Attend monthly QAPI meeting(s) and QAPI Committee meeting.
• Prepare meeting agenda in EOS format, capture meeting notes (cascading messages, to do's), and ensure issues list is complete prior to the start of each meeting.
• Support QAPI reporting, dashboards, and trend analysis.
• Promote compliance with QAPI policies and continuous improvement efforts.
• Collaborate with pharmacy leadership and Symbria legal counsel when required.
• Any and all duties as assigned.

Qualifications

• High School diploma or general education degree (GED).
• Prior pharmacy technician or healthcare operations experience, minimum two (2) years.
• Pharmacy technician certification (PTCB or xCPT).
• Demonstrated ability to manage multiple projects while effectively meeting deadlines.
• Ability to maintain organization, multi-task and prioritize assignments within deadlines as well as strong follow-up skills.
• Position demands extensive teamwork with associates located in multiple departments/locations across the company.
• Strong computer skills and knowledge including Microsoft Office: Word, Excel and Outlook.
• Excellent customer service, interpersonal, verbal and written communication skills.

Qualifications Preferred

• Multi-site LTC pharmacy operations experience.
• Experience with Framework LTC, Framework ECM, and/or DocuTrack.
• Experience with quality improvement, QAPI, or Continuous Quality Improvement (CQI) programs and monitoring

Why work for us?

We are a 100% employee-owned company through an Employee Stock Ownership Plan (ESOP). You, along with your co-workers, have an ownership stake in this company! For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.

• Medical, Dental, and Vision Insurance
• Short/long Term Disability Insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Programs
• Paid Time Off (PTO) and Tuition/CEU Reimbursement

A ll applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.